ISRAEL RAMOS
West Palm Beach,FL
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
17
17
years of professional experience
Work History
Store Manager
Life Storage/ Extra Space Storage
Lantana, FL
08.2015 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
Assistant Store Manager
Foot Locker Inc.
West Palm Beach, FL
03.2007 - 03.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Coordinated with vendors to secure product availability at competitive prices.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Coached and developed store associates through formal and informal interactions.
Education
High School Diploma -
Lake Worth High School
Lake Worth, FL06-2006
Skills
- Competitor Monitoring
- Payroll Management
- Store Merchandising
- Supply Ordering
- Customer Service Management
- Loss Prevention
- Employee Training
- Talent Recruitment
- Operations Management
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager
Life Storage/ Extra Space Storage
08.2015 - Current
Assistant Store Manager
Foot Locker Inc.
03.2007 - 03.2017
High School Diploma -
Lake Worth High School
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