Israel Reese
Summary
A hardworking and fast-learning customer service expert with experience in managing a team and working within a team. Excellent communication skills and awareness of others. Great work ethic with the ability to lift heavy items as well as organizing small cosmetic details. Able to pay attention to the details as well as the overall goals of the team. Works well under pressure and in high-paced environments.
Overview
11
11
years of professional experience
Work History
Manager
Dutch Bros
10.2015 - 02.2022
- Managed a team of 50 at one of the busiest locations in the company.
- Weekly tasks that included: Writing schedules, payroll, inventory, writing orders, crew meetings, one-on-one coaching, unloading and organizing stock, serving customers, and machine maintenance.
- A leader in work ethic and customer service
- Trained both new-hires and those interested in promotions.
- Constantly came up with different systems and adjustments to improve speed, quality, and service.
Bartender/Restaurant Server
Axe And The Oak Distilling
02.2022 - Current
- Bartending, Serving, and Barbacking
- Educate guests on spirits and a rotating seasonal cocktail menu
- Anticipate what other crew members need by being aware of work environment and excellent communication skills
Stagehand
Eddy Sound
08.2023 - Current
- Live lighting, audio, and video work
- Long hours of intense manual labor to set up, execute, and clean up live music or cooperate events
- High attention to detail due to intricate cabling
- moves large amounts of gear with a team including team lifts
Cashier/Customer Service Cashier
Pikes Peak Chocolate & Ice Cream
01.2013 - 10.2015
- Learned customer service
- Organizational skills through stocking and organizing retail section
- First coffee experience with espresso machine
Education
High School Diploma -
The University School
Colorado Springs, CO2015
Skills
- Customer Service
- Managing
- Scheduling
- Ordering
- Coaching
- Training
- Coffee Making
- Bartending
- Moving
- Stage set up
- Serving
- Communication
Timeline
Stagehand
Eddy Sound
08.2023 - Current
Bartender/Restaurant Server
Axe And The Oak Distilling
02.2022 - Current
Manager
Dutch Bros
10.2015 - 02.2022
Cashier/Customer Service Cashier
Pikes Peak Chocolate & Ice Cream
01.2013 - 10.2015
High School Diploma -
The University School
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