Israel Ruiz Rivera
East Hartford,CT
Summary
Forward-thinking professional experienced working in various settings. Focused on building connections with people to strengthen engagement and help employees reach full potential. Knowledgeable about planning projects to diversify instruction, immerse employees in an environment that promotes continuous skill-building and increases company retention and revenue.
Overview
14
14
years of professional experience
Work History
Teacher
Tristate
01.2020 - Current
- Teaching children ranging from 6-17 self-expressive art
- Collaborated with therapists and art studios to develop standards for teaching art to students with different social needs and help promote social skills development
- Managed participation behaviors and provided routines to maximize learning time and optimize the positive environment
- Empowering participants by teaching skills and capabilities that utilize their artistic vision.
Designer
Freelancing
East Hartford, CT
01.2019 - Current
- Oversaw and managed the design of 'Made In.' Positively collaborated with other design teams to elevate the overall design work product
- Designed a website to increase brand recognition and customer loyalty, increasing top line revenue.
Manager
Columbia Dental
Manchester, CT
01.2019 - 01.2022
- Maintained and oversaw all patient records were updated to include the latest information and ensure they were accessible by the team of dental health professionals for streamlined standard operating procedures
- Responsible for the daily operations of three dental facilities, including 50 employees and over 3M in revenue
- Promoting internal and external teamwork through growth workshops and company events to provide a positive work environment for optimal performance
- Collaborated with a team of advertising specialists to increase acquisition efforts for evaluations and procedures by promoting our most popular products to underserved demographics.
Call Center Representative
Columbia Dental
Manchester, CT
11.2015 - 01.2019
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging environment
- Maintained a professional, friendly demeanor with customers at all times
- Established knowledge of protocols and answered customer inquiries
- Collected source data such as customer name, address, phone number, and credit card information and entered it into the Dentrix system
- Utilized technology and applications to provide database management, word processing, and appointment management
- Ensured compliance with HIPPA and OSHA regulations.
Sales Associate
EbLens
Wethersfield, CT
09.2014 - 01.2016
- Stock, replenish, and organize inventory with accuracy and efficiency
- Create and maintain attractive merchandise displays, ensuring strategic placement of products to maximize purchases
- Assisted team members with handling the cash register, organizing inventory room, unloading merchandise, and cleaning
- Operated point-of-sale systems, processing sales, refunds, exchange, and distribution of returns
- Effectively handled customer requests, ensuring professional and prompt customer service
- Aided Spanish-speaking customers.
Lube & Oil Technician
Mobile One
Middletown, CT
04.2012 - 03.2014
- Inspected vehicles and performed necessary maintenance, including oil changes, brake repairs, minor engine repairs, tire alignment, and battery inspection and replacement
- Service customer's cars quickly and effectively
- Assisting all Spanish-speaking customers with any questions or concerns.
General Service Technician
Modern Tire
Rocky Hill, CT
10.2010 - 07.2011
- Understanding diagnostic service through proficient use of electrical test equipment
- My responsibilities include all facets of automotive repair and maintenance, customer interactions, and recommending additional service when needed
- Responsible for training and assisting other technicians with complicated repairs
- Consult with customers on issues found.
Education
Automotive Technology - Certificate -
Porter and Chester Institute
01.2010
Diploma- General Studies -
East Hartford High School
01.2006
Skills
- Customer service
- Collaboration
- Website design
- Teaching
- Art instruction
- Graphic Design and Logo Development
- Social skills development
- Behavior management
- Records management
- Operations management
- Call center management
- Inventory management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Teacher
Tristate
01.2020 - Current
Designer
Freelancing
01.2019 - Current
Manager
Columbia Dental
01.2019 - 01.2022
Call Center Representative
Columbia Dental
11.2015 - 01.2019
Sales Associate
EbLens
09.2014 - 01.2016
Lube & Oil Technician
Mobile One
04.2012 - 03.2014
General Service Technician
Modern Tire
10.2010 - 07.2011
Automotive Technology - Certificate -
Porter and Chester Institute
Diploma- General Studies -
East Hartford High School
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