Summary
Overview
Work History
Education
Skills
Timeline
Generic
Israel Weaver

Israel Weaver

Albany,GA

Summary

A very tech savvy, helpful and great communicator with 5 years of customer service experience. Excelling at multi-tasking, in-depth understanding, providing comprehensive service, and consultative techniques. I'm a highly energetic person with great problem-solving and thinking outside the box skills, a hard worker, reliable and dependable. I am currently looking for a job more suitable for me and my active performance. I take pride in my skills and the utmost confidence in my abilities with whatever job opportunity presented to me. I possess multiple degrees in different fields of study throughout my college experience. Having those degrees under my belt showcases the wide-range of various skills and abilities that I have. I believe in my arsenal and that I will get any job done efficiently, exceed expectations and goals, and give an effective high-performance of effort in my work. I would gladly want to have this job because it would be a great opportunity for me so I can be dedicated to work everyday, continue taking care of my family, be financially stable, and prioritizing my life for a far better future as a mother. I'm ready to work!


Thank you, Israel Weaver.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Office Depot Inc.
04.2024 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Travel Agent

Inteletravel
05.2023 - Current
  • Helping clients save big on all traveling, whether it's plane tickets, hotels, cruises and car rentals
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Retail Sales Associate

Albany Mall
06.2023 - 10.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

B2b Sales

Albany Metro
11.2021 - 11.2022
  • Company Overview: The Albany Metro App is an app that lets businesses promote their business.
  • Increased sales by offering relevant product suggestions based on customers'' preferences and dietary needs.
  • The app shows pictures, products, business descriptions etc.
  • Increased B2B sales by developing and maintaining strong relationships with key decision-makers.
  • Collaborated with sales teams to incorporate customer feedback into product development cycles, ensuring alignment with market needs.
  • Performed B2B sales of [Product or Service] to national retailers, generating over $[Amount] annually.
  • I traveled to local businesses to inform those about the Albany Metro Application.
  • The Albany Metro App is an application that lets any kind small or big business promote their themselves.

Call Center

Teledirect
06.2020 - 05.2021
  • Improved call center efficiency by revising scripts, processes, and management practices for better results.
  • Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
  • Increased employee engagement by creating opportunities for professional development and career advancement within the call center.
  • Reduced customer complaints with thorough analysis of call center data, identifying trends and making recommendations for improvements.
  • Ensured adherence to regulatory guidelines and company policies through regular quality assurance audits of call center agents'' interactions.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Exceeded target key performance indicators regularly, contributing significantly to the success of the call center operation as a whole.
  • Responded to team support questions quickly to maintain call center efficiency.

Education

Associates Degree - Business Management

Albany Technical College
Albany, GA

Assosiate Degree - Cyber Security

Albany Technical College
Albany, GA

Bachelors - Medical Coding Biller

Ultimate Medical Academy
Clearwater, FL

Bachelors - Criminal Justice

Albany Technical College
Albany, GA

Skills

  • Cold and Outbound Calling
  • Sales
  • Customer Service
  • Microsoft
  • Technical Support
  • Payment posting
  • Customer Support
  • Data Entry
  • Administrative Assistant
  • Problem-Solving
  • Teamwork and Collaboration
  • Organizational Development

Timeline

Retail Sales Associate

Office Depot Inc.
04.2024 - Current

Retail Sales Associate

Albany Mall
06.2023 - 10.2023

Travel Agent

Inteletravel
05.2023 - Current

B2b Sales

Albany Metro
11.2021 - 11.2022

Call Center

Teledirect
06.2020 - 05.2021

Associates Degree - Business Management

Albany Technical College

Assosiate Degree - Cyber Security

Albany Technical College

Bachelors - Medical Coding Biller

Ultimate Medical Academy

Bachelors - Criminal Justice

Albany Technical College
Israel Weaver