ISRAELITE NAISSANT
Yonkers,NY
Summary
Results-driven Business Operations and Education Manager experienced in managing operations and enhancing educational standards. Achieved revenue growth and market expansion through strategic account management and innovative curriculum development. Focused on delivering value-driven solutions that elevate customer satisfaction and institutional performance.
Overview
24
24
years of professional experience
Work History
Regional Sales Account Executive
Kora Organics
Los Angeles, CA
10.2022 - Current
- Negotiated contracts with distributors, vendors, and retailers in the region to secure favorable terms. in the region.
- Conducted market research to identify and analyze customer needs and preferences, informing sales strategies.
- Prepared weekly sales activity reports for management, providing insights for strategic decision-making.
- Cultivated an environment that fostered teamwork among regional sales staff members.
- Provided training sessions for new hires regarding company policies and procedures related to field sales operations.
- Created detailed reports outlining progress against goals on a monthly basis.
Sales & Education Manager
Hourglass Cosmetics
Los Angeles, CA
07.2020 - 10.2022
- Managed a $10 Million territory within Bergdoff Goodman, Sephora's, Ulta, Nordstrom, and Bluemercury in New York, New Jersey, and Connecticut while effectively managing weekly and monthly payroll, expenses, and call cycles.
- Prepared reports and implemented processes to identify progress and opportunities for enhancing productivity.
- Prepared reports and implemented processes to track progress and enhance operational efficiency.
- Designed training schedules for new and existing employees.
- Provided guidance and mentoring to new trainers on teaching methods and techniques.
- Mentored team members to facilitate career advancement within department and company.
REGIONAL SALES MANAGER
Pinrose
07.2017 - 06.2020
- Recruited and developed high-performing sales team, fostering a culture of motivation and achievement.
- Coached, developed and motivated team to achieve revenue goals.
- Trained and motivated team of professionals, ensuring consistent achievement of annual sales and production goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Coordinated new product training and sales events for each account, implementing business and marketing plans to enhance sales.
- Conducted management and BA retail personnel on product knowledge, and supervised the Account Coordinator and Market Trainers.
SALES & TRAINING EXECUTIVE
Clarisonic L'oreal
Redmond, Washington
01.2012 - 07.2017
- Increased sales across all retail locations by training and coaching employees on product knowledge and selling techniques through direct interactions during retail store visits.
- Collaborated with the management and team to develop strategies, improve key performance indicators, key category penetration, and attain sales objectives.
- Supervised 20 Sephora/3 Macy's doors within the NYC Metro Regions while facilitating seasonal and new hire basics seminars.
- Designed and delivered training programs on staff development to improve employee knowledge and engagement, contributing to overall satisfaction and performance.
- Provided guidance and mentoring to new trainers on teaching methods and techniques.
- Analyzed retailers' daily, weekly, and monthly sales achievements while ensuring timely completion of expense reports, event planning, and travel arrangements.
ACCOUNT EXECUTIVE/WHOLESALE
Bond N09
New York, USA
01.2007 - 01.2012
- Traveled across the country to pitch stimulating presentations to various businesses and successfully opened 30 accounts for the company, resulting in $800K in additional revenue.
- Managed $10 million territory by creating customized client solutions and executing strategic merchandising while providing luxury client care.
- Delivered product demonstrations at conferences and meetings to showcase product value and engage potential clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained and recruited talent for various positions, demonstrating leadership to management team to support revenue growth.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Maintained accurate records of all sales activities using CRM software systems.
ACCOUNT COORDINATOR
Macy's East
New York, USA
10.2002 - 12.2009
- Developed strategic communication plan and maintained understanding of assigned clients to enhance relationship management.
- Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
- Established relationships with key stakeholders within the organization.
- Utilized CRM software to track client interactions and project milestones.
- Conducted training and development of over 20 sales professionals and managers to achieve sales, loyalty, and customer service standards.
- Monitored project timelines and budgets, delivering regular updates to stakeholders to ensure project alignment.
- Oversaw production of marketing materials, ensuring compliance with brand guidelines to support consistent messaging.
- Directed strategic planning and development efforts for a $1 million territory, key partner stores, corporate office, and vendor management to achieve consistent standards and flawless execution.
Education
MASTER'S OF PUBLIC ADMINISTRATION -
University of Phoenix
Phoenix, AZ01-2015
BACHELORS OF SCIENCE - BUSINESS ADMINISTRATION
University of Phoenix
Phoenix, AZ01-2010
Skills
- Account Management
- Sales Management
- Client Relationship Management
- Business development
- Strategic Sales & Marketing
- Solution selling
- Sales Training
- Sales Achievement
- Sales Events
- Product Launch
- Digital Marketing
- Retail Merchandising
- Forecasting & Reporting
- Budget Administration
- Retail/Sales Operations
- Networking strategies
- Negotiation
- Presentation
- Issue resolution
- Account growth
- Analytical Skills
- Risk Assessment
- Time Management
- Organizational Skills
- Leadership
- Team management
- Sales Documentation
Accomplishments
- Developed seasonal marketing calendar and promotional plan to ensure successful product launches, which increased annual business growth by 14%.
- Managed a territory of 101 Sephora from Maine to VA, including NYC, and directed a $2M brand portfolio while closing the year with 114% to plan for 2018.
- Executed the largest instant event within the territory, secured 60% achievement above sales projection and a 90% show rate on appointments with an exclusive Benefit Brow event.
- Successfully completed the quarter with an 8% increase to plan 2019.
- Consistently recognized for Quarter 1 and 2 on the top ten performers for trending better than the company.
- Achieved 150% growth in personal sales by securing key partnerships for external marketing promotions with high-profile brands such as Starwood Hotels, Waldorf Astoria, General Motors, and AOL.
- Administered and facilitated leadership training for the Northeast region's field executive and sales teams.
- Directed a $1 million account and completed the season 21% and above sales plan while coordinating a team of 5 counter specialists, defining strategy to drive sales goals, and launching new products at the counter and corporate events.
Timeline
Regional Sales Account Executive
Kora Organics
10.2022 - Current
Sales & Education Manager
Hourglass Cosmetics
07.2020 - 10.2022
REGIONAL SALES MANAGER
Pinrose
07.2017 - 06.2020
SALES & TRAINING EXECUTIVE
Clarisonic L'oreal
01.2012 - 07.2017
ACCOUNT EXECUTIVE/WHOLESALE
Bond N09
01.2007 - 01.2012
ACCOUNT COORDINATOR
Macy's East
10.2002 - 12.2009
MASTER'S OF PUBLIC ADMINISTRATION -
University of Phoenix
BACHELORS OF SCIENCE - BUSINESS ADMINISTRATION
University of Phoenix