Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isrrael Gutierrez

Chicago

Summary

Dynamic Service Advisor with a proven track record at Crash Champions, enhancing customer satisfaction by 15% through effective communication and Salesforce expertise. Skilled in multitasking and organization, I excel in fostering strong client relationships while supporting operational efficiency and team collaboration. Committed to delivering exceptional service and driving business success.

Overview

7
7
years of professional experience

Work History

Service Advisor

Crash Champions
01.2021 - 11.2024
  • Assisted customers with inquiries and concerns, providing accurate information on services offered.
  • Collaborated with technicians to ensure timely service delivery and customer satisfaction.
  • Maintained organized records of customer interactions and service history for efficient follow-up.
  • Explored product knowledge to effectively communicate features and benefits to customers.
  • Supported administrative tasks such as scheduling appointments
  • Used salesforce proficiently and efficiently to enhance the day to day operations of the business. boosting revenue and customer satisfaction by 15%

Laborer

Hulcher
01.2019 - 12.2021
  • Operated heavy machinery to support rail maintenance and construction projects.
  • Assisted in loading and unloading materials, ensuring compliance with safety protocols.
  • Conducted routine inspections of tools and equipment for optimal performance.
  • Collaborated with team members to complete tasks efficiently and effectively.

Manager

Wendys Restaurant
04.2018 - 01.2019
  • Oversaw daily restaurant operations, ensuring adherence to health and safety regulations.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Implemented employee performance evaluations, fostering a culture of continuous improvement.

Education

GED -

Morton College
Cicero, IL

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Salesforce CRM software
  • Salesforce platform development

Timeline

Service Advisor

Crash Champions
01.2021 - 11.2024

Laborer

Hulcher
01.2019 - 12.2021

Manager

Wendys Restaurant
04.2018 - 01.2019

GED -

Morton College

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