Issa DiBartolomeo
Sunderland,MA
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Hadley, MA
08.2025 - Current
- Trained new staff on beverage preparation and customer service standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sales Associate
Savers Thrift Store
Plaistow, NH
04.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and sections.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Barista
Dunkin' Donuts
Amherst, MA
10.2024 - 05.2025
- Operated espresso machines and equipment to maintain quality and consistency.
- Implemented cleaning procedures to uphold hygiene standards in food preparation areas.
- Enhanced customer satisfaction through personalized service and product recommendations.
- Developed efficient workflows for high-volume order processing during peak hours.
- Resolved customer complaints promptly to foster positive experiences and loyalty.
- Collaborated with team members to optimize daily operations and improve service speed.
Education
Bachelor of Arts - Anthropology And Classics
University of Massachusetts Amherst
Amherst, MA05.2027
High School Diploma -
Whittier Regional Vocational Technical High School
Haverhill, MA06.2023
Skills
- Goal-Driven
- Verbal Communication
- Teamwork and Collaboration
- Excellent People Skills
- New Teller Training
- Sales Training
- Building Customer Loyalty
- Complex Problem-Solving
Timeline
Barista
Starbucks
08.2025 - Current
Barista
Dunkin' Donuts
10.2024 - 05.2025
Sales Associate
Savers Thrift Store
04.2021 - Current
Bachelor of Arts - Anthropology And Classics
University of Massachusetts Amherst
High School Diploma -
Whittier Regional Vocational Technical High School