Issaiha Diaz
Chelsea,MA
Summary
With a proven track record at Legal Sea Foods, I excel in delivering exceptional customer service and maintaining high cleanliness standards. My expertise in hospitality service and strong work ethic have consistently enhanced guest satisfaction and team efficiency. Skilled in cash handling and food safety practices, I thrive in high-volume dining environments, contributing to significant service quality improvements.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Legal Sea Foods
06.2022 - Current
- Deliver outstanding customer service by taking orders, serving meals, and ensuring guest satisfaction
- Demonstrate comprehensive knowledge of menu offerings, daily specials, and promotions
- Collaborate with team members to maintain a clean, organized, and efficient dining environment
Server
The Cheesecake Factory
01.2022 - 06.2022
- Provided prompt and professional service in a high-volume restaurant setting
- Maintained a positive attitude and resolved customer inquiries efficiently
- Supported restaurant goals through teamwork and excellent service delivery
Sales Associate/Visual Assistant
Moose Knuckles
09.2021 - 01.2022
- Delivered exceptional customer service by assisting clients with purchases and providing detailed product information
- Designed and maintained merchandise displays to drive sales and enhance store presentation
- Supported back-of-house operations, including inventory processing and organization
Server
Mijas Mexican Cantina & Tequila
06.2021 - 11.2021
- Delivered accurate food and drink orders while ensuring an excellent guest experience
- Worked closely with kitchen staff to provide timely service
- Assisted with maintaining cleanliness and organization in the dining area
Server
Chelsea Station
02.2021 - 06.2021
- Ensured guest satisfaction through attentive service and prompt food delivery
- Maintained dining room cleanliness and supported team operations
Food Runner
Trillium Brewery
08.2020 - 02.2021
- Delivered food to various locations within the venue and assisted with guest orders
- Served as a security team member, ensuring a safe and welcoming environment
Tinsmith Supervisor
Duncan Co.
01.2019 - 08.2020
- Supervised a team of tinsmiths, ensuring quality control and production efficiency
- Managed plating, tinning, and chemical processes for cleaning metals
- Enforced safety standards and maintained an organized workspace
Hostess
Chili’s
08.2018 - 01.2019
- Welcomed guests and managed seating arrangements to optimize service flow
- Answered customer inquiries and ensured a positive dining experience
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Food safety practices
Timeline
Server/Bartender
Legal Sea Foods
06.2022 - Current
Server
The Cheesecake Factory
01.2022 - 06.2022
Sales Associate/Visual Assistant
Moose Knuckles
09.2021 - 01.2022
Server
Mijas Mexican Cantina & Tequila
06.2021 - 11.2021
Server
Chelsea Station
02.2021 - 06.2021
Food Runner
Trillium Brewery
08.2020 - 02.2021
Tinsmith Supervisor
Duncan Co.
01.2019 - 08.2020
Hostess
Chili’s
08.2018 - 01.2019
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