Issela Ballesteros
Tucson,AZ
Summary
Resourceful Technician known for high productivity and efficiently completing tasks. Excel at time management, problem-solving, and communication, ensuring seamless operations and team coordination.
Overview
3
3
years of professional experience
Work History
CBP Technician
Department of Homeland Security (This is a federal job)
Douglas, AZ
04.2024 - Current
- Supported officers in the process of seizing firearms, ammo supplies, weapon fragments as well as monetary assets through the provision of queries, images, and comprehensive paperwork.
- Collaborated with officers to achieve operational objectives, ensuring maximum Port capacity.
- Collaborated with officers on a daily basis, providing assistance in the preparation of reports and flight logs for two local airports.
- Updated Mobile Field Force lineup for identifying potential threats to the Port
- Ensured the thoroughness of cell checks for cleanliness and contraband, in addition to conducting regular 15-minute welfare checks.
- Responsible for officer assignments and maintaining regular hourly updates
- Managed main and internal telephone system
- Optimized reporting of vehicle wait times at border points
- Conducting Gamma detection on alerted lanes
- Ensured availability of Protective Personal Equipment in every workstation processing booth.
- Transferred 'Incident Operations Inspections Log' into digital database
- Observed pat downs of female individuals when required
- Performed routine checks to prevent malfunctioning of forklift equipment
- Managed restocking of essential items including food, beverage, and blankets for detainees
- Performed routine checks and resets on lane/license plate readers
- Oil spill response on lanes and ensure safety for K-9 when conducting inspections
- Utilized a radiation device to conduct thorough testing on all lanes
- Knowledgeable on issuing I-94 (Permits to enter the United States)
- Abilities to document and close out referrals regarding vehicles referred for further inspection
- Conducted thorough baggage checks on pedestrians
- Updated and sent end of shift reports to supervisor
- Ensured the secure disposal of all Personal Identifiable Information at the conclusion of each shift.
- Acquired skills in operating portable radio equipment
- Developed understanding of the function and location associated with the COOP (CONTINUITY OF OPERATIONS PLAN).
Processing Coordinator
SOSI International
Tucson, AZ
03.2023 - 02.2024
- Maintained accurate records of administrative paperwork pertaining to property, transportation, and deportation documentation.
- Conducted preliminary screening of persons for entry into the U.S with valid documents to verify no criminal history
- Precisely collected detainee intake data by closely working alongside Border Patrol agents and CBP.
- Utilized E3 portal to process detainees, collecting DNA samples and documenting their information/data.
- Accurately inventorying, tagging, and securely storing detainee's personal belongings to ensure effective tracking
- Ensured the completeness and accuracy of reviewed documents and files.
- Linked family units and family groups (FMU/FMG) in e3
- Manages the creation of manifests for transportation and location arrangements
- Proficient in Spanish language communication.
- Utilized the E3 processing system to apply the necessary immigration laws and prepare various immigration documents and removal paperwork for Border Patrol Agents.
- Utilize the Spanish language effectively to establish rules and expectations with detainees in custody.
Office Support Level 3
Office Of Children's Counsel
Tucson, AZ
05.2022 - 08.2022
- Utilized intake system to input new client data
- Efficiently assisted with managing multiple attorney caseloads simultaneously
- Contacted clients and arranged appointments in coordination with their Attorney
- Assisted Attorney with on-site Spanish translation during client meetings
- Maintained accurate records by regularly updating and reviewing active/closed case information
- Managed and maintained current caseload of assigned Attorney work
- Ensured proper organization and filing of different case types according to their designated locations
- Sorted and organized incoming mail for multiple attorneys
- Ensured the assigned Attorneys calendar was well-maintained and organized as per their availability.
Customer Service Clerk
City Of Phoenix
Phoenix, AZ
06.2021 - 08.2021
- Facilitated the issuance of approved permits.
- Demonstrated proficiency in registering clients for programs and permits using Kiva/Salesforce software.
- Accepted and distributed applications and forms, ensuring completeness and accuracy.
- Determined and confirmed correct information through thorough research and verification processes
- Ensured files contained current and correct data
- Utilized electronic calendaring systems to schedule appointments efficiently
- Reviewed and assessed applications for approval or return
- Maintained meticulous accuracy in fee collection and balancing.
Education
High school diploma or equivalent -
Primavera Online High School
Chandler, AZ, United States07.2019
Skills
- Customer Service
- Documentation And Reporting
- Routine Inspections
- Deadline-oriented
- Work Planning and Prioritization
- Production Scheduling
- Tech-Savvy
- Document Preparation
- Operation Monitoring
- Multitasking and Organization
- Workload Management
- Written/Verbal Communication
Availability
Permanent, Full-time
References
- Clodio Jimenez (Department of Homeland Security, Watch Commander, 5202374701, clodio.jimenez@cbp.dhs.gov)
- John Negrete (Department of Homeland Security, Supervisor Border Patrol Agent, 5206612299, john.m.negrete@cbp.dhs.gov)
- Alan Clay (Department of Homeland Security, Supervisor Border Patrol Agent, 5202620871, alan.b.clay@cbp.dhs.gov)
Languages
Ability to Read, Write, and Communicate proficiently in the Spanish language.
Timeline
CBP Technician
Department of Homeland Security (This is a federal job)
04.2024 - Current
Processing Coordinator
SOSI International
03.2023 - 02.2024
Office Support Level 3
Office Of Children's Counsel
05.2022 - 08.2022
Customer Service Clerk
City Of Phoenix
06.2021 - 08.2021
High school diploma or equivalent -
Primavera Online High School
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