Isui Ocampo
Phoenix,AZ
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
6
6
years of professional experience
Work History
HR Coordinator
The Opportunity Tree
04.2024 - 08.2024
- Assist New Hires with all paperwork and documents necessary for a smooth onboarding experience
- Prepare the company's talent pool for selection by pre-screening and scheduling
- Knowledge in Excel, Outlook, Microsoft 365, Sharepoint, E-Verify
- Making sure that paperwork is documented and filed properly, both online and in filing cabinets
- Provide employee support and listen to their concerns in order to solve their problems
- Developing relationships with members and assisting with Special Olympics
- In addition to assisting with orientation, I answer questions regarding payroll, benefits, PTO, schedules, and training
- Connecting with the HR Manager to go over the daily schedule and any other matters that may arise
Receptionist
International Rescue Committee
08.2023 - 03.2024
- Comfortable dealing with +5 different languages and cultures who are new to the United States on a day to day basis - use of the Language Line for further assistance
- Assessed the needs & issues of every client with empathy and reassurance regarding rent, housing, employment, case extension
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Knowledge in Excel, Outlook, Teams, BOX
- Knowledge in the different programs provided for clients such as: Resettlement Program, Safety & Wellness, Intensive Case Management, Refugee Cash Assistance
Trust and Safety
DoorDash
10.2021 - 10.2022
- Was an integral part of a special team that handled severe and escalated cases that needed extra care and an empathetic listener to solve the more serious problems within DoorDash operations
- Proficient and have knowledge of Salesforce and Google applications
- Handled cases regarding the following: Physical Assault, Sexual Assault, Sexual Harassment, Property Damage, Hit and Run, Discrimination, Verbal Assault, etc
- Gathered all the information needed to start the investigation process and made outbound calls to either the Dasher, Consumer, or Merchant if needed
- Worked on new Safedash feature with ADT notifications - followed up with Dashers to ensure their safety after delivery
- Handled cases that have come to the attention of higher ups, ensuring that they are worked in a timely manner and proficiently resolving the issue
- Worked with Law Enforcement to provide further information and details if needed regarding an incident
Support Ops Representative
DoorDash
03.2019 - 08.2020
- Located unauthorized charges and account takeovers
- Processed refunds for wrong order items/delivery
- Located fraudulent accounts
- Went over all troubleshooting steps to resolve an issue
- Started a group project-'Customer Experience Team'- to gain customers back onto our platform if we felt their case was handled incorrectly
- Large range of experience within different departments in the company
- Was a part of DoorDash's start up for Support Operations- one of the first twenty employed on the Consumer team
- Weekly team meetings to assess the changes within the company and update any issues located
Professional Theatre
Childsplay
10.2022 - Current
Professional Theatre
Southwest Shakespeare Company
01.2024 - 02.2024
Professional Theatre
Arizona Theatre Company
03.2023 - 05.2023
Education
Associates of Performing Arts -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ12.2024
High School Diploma -
Washington High School
01.2015
Skills
- Bilingual (Spanish)
- Quick learner
- Dedicated team player
- Typing speed 50 words per minute
- Customer service
- Communication
- Computer skills
- Transferable skills
- Complaint resolution
- Empathetic
- Salesforce knowledge
- Friendly, positive attitude
Accomplishments
This Fellowship is dedicated to supporting emerging artists from communities that are underrepresented. Fortunate to attend a semester at the National Theatre Institute in the fall of 2020.
Languages
Spanish
Native or Bilingual
Honors - Lin Manuel Miranda Family Fellowship
This fellowship is dedicated to supporting emerging artists from communities that are underrepresented. Fortunate to attend a semester at the National Theatre Institute in the fall of 2020 where you learn to "Risk. Fail. Risk again." in all aspects of life.
Timeline
HR Coordinator
The Opportunity Tree
04.2024 - 08.2024
Professional Theatre
Southwest Shakespeare Company
01.2024 - 02.2024
Receptionist
International Rescue Committee
08.2023 - 03.2024
Professional Theatre
Arizona Theatre Company
03.2023 - 05.2023
Professional Theatre
Childsplay
10.2022 - Current
Trust and Safety
DoorDash
10.2021 - 10.2022
Support Ops Representative
DoorDash
03.2019 - 08.2020
High School Diploma -
Washington High School
Associates of Performing Arts -
Maricopa Community Colleges, Phoenix College
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