Summary
Overview
Work History
Education
Skills
Websites
System Experience
References
Timeline
Generic

Itali Gilliam Frasier

Charlotte,NC

Summary

Global collaborator, steadfast, intuitive, organized, interpersonal, and impactful quality professional with over 15 years of customer-focused experience. Effectively engages and communicates with consumers and peers while coaching others. Consistent leader and ambassador of business growth, intending to improve systems and processes to drive long-term sustainable solutions. Intentional about professional growth and development.

Overview

20
20
years of professional experience

Work History

Quality Assurance & Improvement, Mgr

Solenis, LLC
02.2019 - Current
  • Coordinated & led the 2024 external audit for Solenis LLCs ISO 9001:2015 Global Certificate Renewal
  • Develop an annual regional tactical plan for 13 sites, and coach them to exceed targets
  • Lead and Support Global and Regional Quality Improvement projects
  • Ensure robust customer complaint investigation
  • Initiate and Maintain ISO 9001:2015 certification and compliance for the region
  • Ensure the regional lab team is functioning and utilizing best practices
  • Drive plant compliance with audits and management reviews of the regional management team
  • Administer quality databases for plants and supply chain users
  • Issue monthly quality reporting for the region
  • Train new plant quality leader employees in the region
  • Respond to regional and applicable global customer quality inquiries and surveys
  • Integrate acquired businesses/ plants into the Solenis Quality program (4 total).

Quality Management

BASF
12.2017 - 01.2019
  • Facilitate G-EVW business activities for Quality/RCMS-related programming
  • Drive KPI performance for Quality parameters
  • Manage Regional processes/ procedures to align with ISO 9001:2015 Standard
  • Develop and maintain critical web-based information
  • Troubleshoot critical customer-driven documentation
  • Continuous Improvement via Project Management.

Trade Export Manager

BASF
05.2012 - 12.2017
  • Led communication and order processing efforts between critical stake holders to successfully delivery extensive volumes of product in a short time and peak season to halt customer shutdown
  • Supported significant business opportunity by playing an integral role in critical order cycles
  • Drove cost improvement by promptly addressing and preventing the loss of idle product total $175,000 USD
  • Initiated opportunity with employees in Product Regulatory to coach peers through a global change
  • Proactively lead the order to cash process globally from creation to delivery and build rapport by addressing complaints via nonconformance management documentation and closure
  • Retained product and organizational knowledge across multiple SBUs and cultures
  • Served successfully as liaison to BASF internal/ external customers and service providers by initiating contact to meet demand and maintain relationship
  • Made critical decisions in a fast-paced and at times tense setting
  • Identify and participate in training to better serve the customer by addressing continuous improvement and establishment of sustainable processes
  • Provided expert advice to key business discussions targeted to improving order efficiency
  • Collaborated across function with material planning, sales, procurement, and technical teams to constantly identify and monitor programs developed to encourage ownership of product allocation topics.

Laboratory Technician IV

BASF
09.2010 - 04.2012
  • Organized and led feedback sessions with internal customers to ensure their needs were being met
  • Worked in partnership with colleagues to develop a next-generation product currently on the market
  • Creatively refined the laboratory equipment maintenance system, resulting in shorter repair times
  • Learned the SAP system and utilized it to create cost center reports and monitor product batches
  • Served as Lead ISO Coordinator for the Construction Department, creating multiple documents to aid onboarding processes and a verification program for critical equipment

Laboratory Technician III

BASF
09.2007 - 08.2010
  • Trained Business and Research/Development personnel on Roof Coatings processes
  • Created a sustainable and environmentally friendly solution for a critical test
  • Annualized savings of approximately $1500 in utilities and a reduction in overall environmental impact
  • Implemented cross-training in Architectural Coatings and Foam to provide additional resources during high-volume times
  • Developed a reference system for Flexible Roof Coatings to simplify data retrieval for customers

Sales Representative

Belk
08.2004 - 06.2010
  • Assisted in product launches, seasonal business, store set-up, and onboard training
  • Answered customers' queries and concerns
  • Quoted prices, quantities, and discounts as well as terms, trade-in allowances, and delivery dates.

Education

Bachelor of Science in Molecular Biology -

Hampton University
Hampton, VA
05.2004

Skills

  • McKinsey & Company- Management Accelerator
  • Executive Leadership Development Training
  • GMP, Preventive Controls, and HACCP Certification
  • Toastmasters International
  • ISO 9001:2015 Internal Auditor Certification
  • Lean Six Sigma White Belt Certification
  • Yellow Belt Training
  • Scientific and Technical Writing - Winthrop University (Rock Hill, SC): intensive training in organization, format, and scientific and technical writing style
  • Customer Service Engagement - York Technical College (Rock Hill, SC): Oral, written, nonverbal communication skills, effective telephone techniques, and cultural diversity

System Experience

  • SAP-COBALT
  • Microsoft Office
  • Ocean
  • Sales Slicer

References

Available Upon Request

Timeline

Quality Assurance & Improvement, Mgr

Solenis, LLC
02.2019 - Current

Quality Management

BASF
12.2017 - 01.2019

Trade Export Manager

BASF
05.2012 - 12.2017

Laboratory Technician IV

BASF
09.2010 - 04.2012

Laboratory Technician III

BASF
09.2007 - 08.2010

Sales Representative

Belk
08.2004 - 06.2010

Bachelor of Science in Molecular Biology -

Hampton University

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Itali Gilliam Frasier