ITALIA BELTRAN
San Diego,CA
Summary
Dynamic Patient Service Representative with expertise in HIPAA compliance and insurance verification at UNM Hospital. Proven ability to enhance patient trust through empathetic communication and efficient record management. Bilingual in English and Spanish, skilled in office administration, and committed to delivering exceptional customer service in the healthcare industry.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
UNM Hospital
01.2024 - 03.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Trained new staff on filing, phone etiquette and other office duties.
Service Director
Glen Abbey Memorial Park & Mortuary
12.2022 - 01.2024
- Collaborated with grieving families to plan unique ceremonies that celebrated cultural traditions or religious beliefs.
- Managed a team of funeral service professionals, resulting in efficient and well-organized events.
- Maintained an organized inventory system for all products offered by the funeral home.
- Meticulously prepared bodies for viewing or cremation according to family requests.
- Assisted families in creating personalized memorial services that honored the life of the deceased individual.
- Worked with cemeteries to schedule grave opening and closing.
- Managed timing of floral deliveries for multiple services per day.
Supervisor
Victoria's Secret & PINK
06.2020 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Education
High School Diploma -
Southwest High School
San Diego, CA06-2021
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Medical terminology
- Eligibility determination
- Office administration
- FLUENT IN ENGLISH & SPANISH
- Patient admitting
- Document filing
- Healthcare industry
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patient Service Representative
UNM Hospital
01.2024 - 03.2025
Service Director
Glen Abbey Memorial Park & Mortuary
12.2022 - 01.2024
Supervisor
Victoria's Secret & PINK
06.2020 - 06.2022
High School Diploma -
Southwest High School
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