ITALIA BILLY
Bronx,USA
Summary
Dynamic and result-driven retail management professional with over 18 years of extensive managerial experience, recognized for a proven ability to collaborate effectively with teams to achieve ambitious goals. Expertise in operational efficiencies, staff development, and customer service excellence fosters an environment that enhances both sales performance and customer satisfaction. Skilled in visual merchandising, employee relations, and inventory organization while consistently adapting to the evolving challenges of the retail landscape. Committed to strategic planning and problem-solving with a strong track record of exceeding sales targets while maintaining high standards in store presentation.
Overview
17
17
years of professional experience
Work History
Construction Executive Assistant
TOP CHOICE CONCRETE DESING
10.2015 - 06.2024
- Order supplies and equipment for company.
- Responsible for monthly reports and balance sheets.
- Handle all marketing and advertising assignments.
- Responsible for customers concerns.
Assistant Store Manager
MODELL'S SPORTING GOODS
09.2013 - 09.2015
- Managing and overseeing the entire store.
- Responsible for calculating funds and making deposit slips.
- Responsible for doing a financial report by department on a weekly basis.
- Developing computer forms, sales, and signs.
- Training new managers.
- Training and supervising store associates.
- Control expertise and hours for payroll.
- Reviewing and setting up floor plans.
- Re-ordering merchandise and negotiating with other stores to transfer merchandise.
- Approving time sheet and payroll.
- Control expertise and hours payroll.
Executive Assistant to President/CEO
GOMELEAST C.A
03.2013 - 06.2013
- Reported directly to CEO and managing directors of company.
- Produced and edited presentations, letters, memoranda, and other documents.
- Expertly organized scheduling of all internal and out-of-office meetings, correspondence, corporate travel, and personal appointments.
Ticketing Clerk
FTS (Delta Airlines & Air France)
01.2010 - 02.2013
- Customer Service and bilingual assistance at check – in.
- Instructed the passengers on the advantages of online checking.
- Promoted passenger service.
Store Manager
Tuesday Morning
07.2007 - 05.2009
- Led full-store operations, supervising 30+ team members, including cashiers, sales associates, stock clerks, and assistant managers.
- Reduced employee turnover from 20% to 5% within one year through effective hiring, training, and team development.
- Hired, trained, and mentored two new managers. One was promoted to store manager within the first year.
- Cut merchandise shrink from 14% to 4% in under six months by enhancing inventory controls and employee accountability.
- Maintained 95%+ customer satisfaction scores by promoting a resolution-first, service-driven store culture.
- Executed local sales initiatives and in-store events, driving customer engagement, and revenue growth.
- Managed payroll, scheduling, cash handling, and deposits — ensured accuracy and compliance with policy.
- Created custom scheduling and performance-tracking tools to streamline store operations. Ensured visual merchandising and floor plans met brand standards, and optimized product flow.
- Ensured that visual merchandising and floor plans met brand standards, and optimized product flow.
Education
Coursework in Marketing
Nassau Community College
Long Island, New YorkSkills
- Talent Management
- Training
- Coaching
- Financial Analytics
- Merchandizing
- Inventory
- Retail Marketing
- MS Office, Word, Microsoft Excel, Power Point, Outlook
- Office management
- Strong problem solver
- Administrative support
LANGUAGES
Fluent in English and Spanish
Timeline
Construction Executive Assistant
TOP CHOICE CONCRETE DESING
10.2015 - 06.2024
Assistant Store Manager
MODELL'S SPORTING GOODS
09.2013 - 09.2015
Executive Assistant to President/CEO
GOMELEAST C.A
03.2013 - 06.2013
Ticketing Clerk
FTS (Delta Airlines & Air France)
01.2010 - 02.2013
Store Manager
Tuesday Morning
07.2007 - 05.2009
Coursework in Marketing
Nassau Community College