Italia Hyatt
Aventura,FL
Summary
Dedicated hospitality professional with strong customer service skills and a focus on creating welcoming guest experiences. Proven ability to maintain efficiency during high-volume periods while effectively resolving conflicts and ensuring satisfaction. Seeking to leverage extensive experience in a dynamic team environment.
Overview
8
8
years of professional experience
Work History
Bartender
Tap 42
Aventura, Florida
01.2025 - Current
- Delivered exceptional customer service to elevate guest satisfaction.
- Prepared cocktails according to bar recipes and served wine, draft, and bottled beer.
- Trained new bartenders on techniques and menu offerings to ensure consistency.
- Accurately handled cash transactions during high-volume shifts.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server
TAP 42
Aventura, FL
05.2024 - Current
- Set tables and maintain workstations in proper order.
- Communicate with residents, take food and beverage orders, and provide service and requested items promptly and courteously.
- Provided excellent customer service in a fast-paced restaurant environment.
- Perform pre-opening and closing checklist duties as assigned.
- Maintain neat, safe, and sanitary conditions in working areas.
- Assist other associates in the preparation of special meals for parties, banquets, and meetings.
- Adhere to proper food handling and preparation standards in accordance with applicable local, state, and federal regulations.
Hostess
TAP 42
midtown, Miami FL
05.2022 - 01.2024
- Greeting guests as they enter and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations, and answering questions.
- Experience with OpenTable
Beach hostess
1 hotel beach
Miami beach, FL
03.2019 - 05.2022
- Welcome guests to the beach and consistently offer professional, friendly, engaging service
- Manage and control inventory, sodas, wraps, towels, suntan lotions, etc.
- Handle all payment transactions
- Record all sales on corresponding paperwork
- Ensure guests are aware of all services available on the beach
- Provide each guest with 5 star 5 diamond service
- Overseeing team members and equipment.
Education
Miami beach senior high (MBSH) -
Miami Beach, FL06-2021
Skills
- Effective communication
- Time management
- Attention to detail
- Sales techniques
- Customer service excellence
- Adaptability
- Customer satisfaction
- Cash and credit transactions
- Complex Problem-solving
- Hospitality and accommodation
- Memory retention
- Mixology techniques
Timeline
Bartender
Tap 42
01.2025 - Current
Server
TAP 42
05.2024 - Current
Hostess
TAP 42
05.2022 - 01.2024
Beach hostess
1 hotel beach
03.2019 - 05.2022