Italia Lua
Santa Maria,CA
Overview
4
4
years of professional experience
Work History
Assistant Manager
Joanns Fabric And Crafts
08.2021 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Part Host
Chuck E Cheese
09.2019 - 08.2021
- Acted as a strong brand ambassador by maintaining a professional demeanor at all times while representing the company during events.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Took information about guests' party size, led to seating, offered menus, and Action.
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Collaborated with clients post-event to gather feedback on areas for improvement or praise-worthy aspects that contributed to their satisfaction with our service offerings.
Education
Child Development
Allan Hancock College
Santa Maria, CAPioneer Valley High School
Santa Maria, CA06.2019
Skills
- Training and Development
- Policy Enforcement
- Idea Development and Brainstorming
- Employee Performance Evaluations
- Money Handling
- Sales Strategies
- Team Leadership
- Teamwork and Collaboration
- Customer Service
- Hiring and Training
Timeline
Assistant Manager
Joanns Fabric And Crafts
08.2021 - Current
Part Host
Chuck E Cheese
09.2019 - 08.2021
Child Development
Allan Hancock College
Pioneer Valley High School
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