Italo Nascimento
Chelsea,MA
Summary
Results-driven leader with a strong problem-solving mindset, dedicated to optimizing operations, reducing resource usage, and enhancing organizational efficiency. Passionate about fostering a motivated team environment where individuals feel empowered to perform at their best. Skilled in independent decision-making and sound judgment to drive company success while aligning with senior management directives. Detail-oriented team player with excellent communication skills, a self-motivated learner, and a quick adopter of new technologies. Adept at managing multiple projects with precision by implementing effective personal organizational systems.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
Mass General Hospital
09.2023 - Current
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Coordinated with different providers and administrators in order to coordinate the patient care within all 6 providers of the practice.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Collaborated with physicians to develop strategic plans for better defining the scope of services offered by the practice, minimizing the scheduling of unsuitable patients.
- Increased the practice's productivity by providing resources, and strategies on how to manage tasks to providers.
- Increased number of surgical procedures by developing short-term goals to support long term vision and objectives.
BFT Administrative
Mass General Hospital
06.2023 - 08.2023
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
General Manager
Ferreira Brockton South Inc
10.2021 - 05.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove business growth, hitting sales records, while hitting the highest score (5 starts) on safety and efficiency audits by corporate.
- Maximized operational excellence while developing supervisor in management principles, industry practices, company procedures, and leadership skills.
- Implemented operational strategies to effectively built customer and employee loyalty.
Operations Manager
Hillsong College
08.2020 - 09.2021
- Established positive and effective communication among volunteers, students and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed 2 team leaders into they first leadership role and mentored them through 12 months.
- Analyzed and reported on key performance metrics of the Campus to the Campus Manager.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the Campus Management team evolve and grow.
Event Operations Supervisor
Hillsong College
08.2019 - 04.2020
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact of the resources invested.
- Developed and maintained year-round calendar of events, and drove organic engagement with consumers and partners.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 100+ team members and volunteers.
- Observed each Team Leader's individual strengths and initiated mentoring program to improve areas of weakness.
Events Operations Associate
Hillsong College
08.2018 - 07.2019
- Provided feedback on the performance of the other teams, and developed improvement strategies.
- As needed, supported other various demands from other teams.
- Oversaw event registration process by collecting and tracking information of over 30,000+ attendees in Sydney - Australia.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Department Manager
Comunidade Crista Videira
01.2013 - 08.2016
- Offered hands-on assistance to volunteers, assessing needs, and maintaining current knowledge of team member's preferences.
- Strengthened team-work and skills set, developing leaders within the department.
- Trained team members weekly in customer service and develop problem solving and leadership skills.
- Closely trained and mentored 5 leader in leadership skills and team management.
- Created team member's schedules to align coverage with forecasted demands and backup plan for unexpected situations.
QA Engineer
Nossatinta Products And Service
02.2014 - 07.2016
- Oversaw the Operations Supervisor and QA interns.
- Enhanced production efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated with QA interns to complete inspections.
- Executed operational audits and assessed company operations, compliance and other associated risks.
- Facilitated process improvements to successfully decrease errors without overloading the team.
- Developed action plan for company to meet ISO 9000 Standard, acquiring and maintaining the certification.
Project Director
GTI Engenharia Jr
10.2013 - 04.2014
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
- Developed project control roadmap to guide various projects and support the Project Managers.
- Directed the design and development of each project collaboratively with the other directors.
- Monitored project progress, identified risks and took corrective action as needed.
- Oversaw up to 4 projects simultaneously without sacrificing standards.
Education
Certification - Designing Organizational Structure
Harvard Business School
Online01.2023
Diploma In Leadership - Organizational Leadership
Hillsong College
Sydney, Australia05.2021
Bachelor of Science - Production Engineering
Universidade Federal Do Ceara
Ceara, Brazil06.2016
Skills
- People Development
- SOPs Design and Implementation
- Performance Analysis & Improvement
- Patient relations
- Strategic business planning
- Healthcare information systems
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Coordinator
Mass General Hospital
09.2023 - Current
BFT Administrative
Mass General Hospital
06.2023 - 08.2023
General Manager
Ferreira Brockton South Inc
10.2021 - 05.2023
Operations Manager
Hillsong College
08.2020 - 09.2021
Event Operations Supervisor
Hillsong College
08.2019 - 04.2020
Events Operations Associate
Hillsong College
08.2018 - 07.2019
QA Engineer
Nossatinta Products And Service
02.2014 - 07.2016
Project Director
GTI Engenharia Jr
10.2013 - 04.2014
Department Manager
Comunidade Crista Videira
01.2013 - 08.2016
Certification - Designing Organizational Structure
Harvard Business School
Diploma In Leadership - Organizational Leadership
Hillsong College
Bachelor of Science - Production Engineering
Universidade Federal Do Ceara
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