Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Italo Rodrigues

Port Huron,MI

Summary

Dynamic leader with extensive experience at Follett Higher Education Group, excelling in customer service and inventory management. Demonstrated success in enhancing team performance and customer satisfaction through innovative strategies and effective coaching. Skilled in fostering a collaborative environment, driving sales growth, and streamlining store operations. Proven ability in problem-solving and multitasking, with a focus on achieving results.


Overview

4
4
years of professional experience

Work History

Campus Store Manager

Follett Higher Education Group
East Lansing, MI
06.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Supervised guests at front counter, answering questions regarding products.

Store Leader

Follett Higher Education Group
Macomb, MI
02.2024 - 06.2024
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.

Team Leader

Follett Higher Education Group
Port Huron, MI
06.2021 - 05.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Team Member

Follett Higher Education Group
Port Huron, MI
04.2021 - 06.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Associate Degree in General Education - Business

Saint Clair County Community College
Port Huron, MI
05-2023

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Inventory management
  • Cash management
  • Shift scheduling

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual

Timeline

Campus Store Manager

Follett Higher Education Group
06.2024 - Current

Store Leader

Follett Higher Education Group
02.2024 - 06.2024

Team Leader

Follett Higher Education Group
06.2021 - 05.2023

Team Member

Follett Higher Education Group
04.2021 - 06.2021

Associate Degree in General Education - Business

Saint Clair County Community College
Italo Rodrigues