Ginger Defino
Haverhill,MA
Summary
Retail leader with a proven record at Follett, generating over $7.4 million in sales. Skilled in sales management and employee training, successfully executed strategic initiatives to enhance customer engagement and operational efficiency. Recognized for building strong campus relationships and implementing innovative solutions to increase profitability.
Overview
27
27
years of professional experience
Work History
Campus Store manager
Follett
02.2023 - Current
- Achieved over 7.4 million in sales at BC Bookstore McElroy.
- Managed operations across three stores during three-month absence of ML.
- Facilitated implementation of lockers for online order pickups at Law.
- Executed successful appreciation events, resulting in notable sales growth.
- Increased supply sales by working with the prison to purchase from BC.
Store Director
Follett
06.2011 - 05.2022
- Over $6 million in sales total for 3 locations in UML Bookstores
- Managed over 75 employees
- Profitable store including when sales were slow.
- Executed a well-planned move of 3 stores into one combined location.
- Training Store Manager for a region of 32 stores while running my location.
- Handled multiple store clean ups after store managers left abruptly.
- Improved and increased relationships on campus
Store manager
Follett
08.1998 - 06.2011
- Managed SSU Bookstore which was over $3 million.
- Implemented a Rental program when the program began being over budget by 50% in the first year.
Education
Bachelor of science - Retail management with a concentration in fashion merchandise
Southern New hampshire Univ
05.1993
Skills
- Sales management
- Inventory management
- Visual merchandising
- Employee training
- Customer service and support
- Staff recruitment
Accomplishments
- AR expert for the region
- Worked with school to have store on tour routes and orientations.
- Assisted in Store openings /closings – trained new employees.
- Ran multiple store locations between managers.
- Implemented Jersey unveiling with the Div. 1 hockey team.
Timeline
Campus Store manager
Follett
02.2023 - Current
Store Director
Follett
06.2011 - 05.2022
Store manager
Follett
08.1998 - 06.2011
Bachelor of science - Retail management with a concentration in fashion merchandise
Southern New hampshire Univ