Earl Whitehead-rozar
Tallahassee
Summary
High energy leader with a passion for training, enhancing operational efficiency, and driving growth. I am highly skilled in training and development, sales, analysis, and operations. I have demonstrated success in both single and multi-unit management, achieving significant sales increases and customer satisfaction improvements across multiple industries, markets, and business models. I have a passion for employee satisfaction, learning, coaching and being coached. I am currently looking to exit retail and move back into a sales management position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Campus Store Manager
Follett Higher Education Group
04.2024 - Current
- Manage daily operations, to ensure smooth functioning of the store while driving sales increases in multiple categories
- Address customer complaints promptly, resolving issues to maintain positive relationships with clientele.
- Manage store employees in an often fast-paced environment through, communication and feedback and training
- Have overseen multiple large scale projects, including revamping the online sales fulfillment operation, assisting with a store remodel, business model changeover, and a near complete restaffing, while increasing sales, customer service scores, and scorecard
Retail Business Consultant/District Manager
W.S. Badcock
09.2023 - 03.2024
- Trained store owners, managers, and sales reps in all levels of operations, sales, and logistics
- Developed business strategies by conducting comprehensive market research and competitor analysis
- Increased client satisfaction by implementing new training, processes, and procedures
Store Manager
Battery Source
05.2023 - 09.2023
- Trained an entirely new staff in all aspects of the stores retail operations
- Controlled and reset entire inventory based on previous years sales
- Trained battery techs for car battery swaps and operated garage
- Worked with district manager to learn and train golf cart repair techs and ran the cart repair shop
- Ran the golf cart sales floor
Director of Retail Operations
Big Bend Hospice
11.2022 - 05.2023
- Build retail dept from ground up
- Handle acquisition of real estate using cross departmental resources
- Handle incoming donations from donors
- Develop all retail training program
- Develop all policies and procedures
Retail Business Consultant/District Manager
W.S. Badcock
02.2020 - 11.2022
- Oversaw and directed 29 stores mixed between corporate owned and franchise owned locations
- Trained store managers and franchisers in all areas of operations, sales, and financing with the goal of customer retention and sales
- Provided custom plans for corporate managers in all aspects of the business
- Directed franchisers on how to utilize company resources to increase sales and profits
- Developed sales training programs that resulted in a company wide increases in sales
- Was tasked with multiple special projects to bring failure stores to peak corporate operations standards while making them top profit performers
Store Manager
W.S. Badcock Corp
11.2014 - 02.2020
- Managed 13 different Badcock locations, including the largest corporate store in Tallahassee
- Handled all aspects of floor layout
- Hired, trained and developed over 100 sales associates, four of which became store managers, and one became manager of online retail
- Managed all aspects of merchandise sales, warranty sales, and financing sales
- Hired, trained and developed dozens of warehouse personnel
- Operated full in store logistics operations
- Successfully turned multiple net loss stores into high profit operations
Education
Associate of Science - Teaching
Walters State Community College
Morristown, TN01.2013
Skills
Proficient in Office Suite
Lean Six Sigma Green Belt
Excellent Sales Analysis
Expert Trainer
Skilled in Utilizing Cross Department Resources
Highly Capable in Sales
Highly Efficientient with Workplace Operations
Can Operate Shipping and Logistics Operations
Multi Unit Operations Experience
District Management Experience
Accomplishments
- Second place in top district performance at Badcock
- Consistent Top 10 S\store performer
- Developed a sales training program that was adopted by more that 75% of franchise locations and led to a measurable increase in sales
- I have trained 5 new hires up to store manager level for multiple companies and locations
- Currently run a top 10 profit store for Follett Higher Education Group
Certification
Lean Six Sigma
Timeline
Campus Store Manager
Follett Higher Education Group
04.2024 - Current
Retail Business Consultant/District Manager
W.S. Badcock
09.2023 - 03.2024
Store Manager
Battery Source
05.2023 - 09.2023
Director of Retail Operations
Big Bend Hospice
11.2022 - 05.2023
Retail Business Consultant/District Manager
W.S. Badcock
02.2020 - 11.2022
Store Manager
W.S. Badcock Corp
11.2014 - 02.2020
Associate of Science - Teaching
Walters State Community College
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