Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Italy Littles

Statesboro,USA

Summary

Experienced operations professional skilled in process optimization and team leadership. Proven track record of achieving operational excellence and surpassing organizational objectives. Recognized for reliability, adaptability, and dedication to fostering teamwork. Proficient in resource management and monitoring performance metrics to drive success. Recognized for excellence in effective ability to draw blood samples and outstanding hand-eye coordination when performing arm venipuncture.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Freedom Plasma/ Grifols
03.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Overseer of line staff breaks, lunches, productivity and overall flow of the center.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Performed administrative duties via desktop computer, inventory check list, and managed employee schedules.

Certified Designated Trainer

Freedom Plasma/ Grifols
12.2022 - Current
  • Collaborated closely with colleagues in designing new training initiatives aimed at addressing identified skill gaps within the organization.
  • Actively participated in continuous professional development opportunities, staying current with emerging trends and best practices within the field of training.
  • Delivered engaging presentations on relevant industry topics, enhancing the overall training experience for participants.
  • Developed comprehensive lesson plans tailored to individual learning needs, fostering personal growth and development.
  • Trained all newly hired phlebotomist, donor center technicians, and plasma processors on the job.

Phlebotomy Technician

Freedom Plasma/ Grifols
08.2022 - Current
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
  • Performed venipuncture for plasmapheresis.

CASHIER

Walmart
09.2021 - Current
  • Greeted and informed customers of products, fostering positive store experiences.
  • Provided efficient and courteous service to customers.
  • Leveraged POS system to perform purchase transactions for team members and customers.
  • Resolved and de-escalated issues to address customer concerns.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Built and maintained positive working relationships with co-workers.
  • Processed cash, check and credit cards for customer purchases.
  • Monitored self-checkout stations to assist customers and ensure registers working appropriately.

Education

PHLEBOTOMY TECHNICIAN -

Scrub Life Training
Statesboro, GA
06.2022

COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S.) IN NURSING -

Augusta University
Augusta, GA

COMPLETED COURSEWORK TOWARDS NURSE AIDE IN NURSING - undefined

Ogeechee Technical College
Statesboro, GA
10.2021

HIGH SCHOOL DIPLOMA - undefined

Statesboro High School
Statesboro, GA
05.2019

Skills

  • Specimen Labeling
  • Order of draw
  • Time Management
  • Record Keeping
  • Infection Control
  • Proper personal hygiene
  • Perform venipuncture using straight and winged infusion sets
  • Team Collaborator

Certification


  • Certified Phlebotomy Technician/CPT

Timeline

Operations Supervisor

Freedom Plasma/ Grifols
03.2023 - Current

Certified Designated Trainer

Freedom Plasma/ Grifols
12.2022 - Current

Phlebotomy Technician

Freedom Plasma/ Grifols
08.2022 - Current

CASHIER

Walmart
09.2021 - Current

COMPLETED COURSEWORK TOWARDS NURSE AIDE IN NURSING - undefined

Ogeechee Technical College

HIGH SCHOOL DIPLOMA - undefined

Statesboro High School

PHLEBOTOMY TECHNICIAN -

Scrub Life Training

COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S.) IN NURSING -

Augusta University

Similar Profiles

CREATE PROFILE