Itayasah Williams
Raleigh,NC
Summary
Organized and dependable Pharmacy Technician successful at managing multiple priorities with a positive attitude. With a Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
OP Pharmacy Technician II
UNC Health Care
04.2025 - Current
- Submit and track requests for treatments, medications, or services; Monitor request status, handle denials, and assist with the appeals process.
- Handle outbound calls and electronic messages with doctors' , pharmacies, patients, and insurance companies.
- Collect clinical data, medical records, and other documentation from providers.
Patient Care Coordinator
Mercalis- Sotyktu (decravacitinib) BMS Hub
10.2024 - 04.2025
- Serve as an advocate to patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy
- Serves as direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient details
- Serves as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactions
Pharmacy Services Specialist
Blue Cross Blue Shield Of North Carolina
10.2022 - 10.2024
- Resolves or coordinates the resolution of escalated customer service inquiries and grievances internally and with PBM, including researching and authorizing/making pharmacy claim adjustments as appropriate.
- Coordinates the resolution of Pharmacy Coverage Determinations with Clinical Staff and/or external partners as appropriate
- Coordinates the resolution of pharmacy claim reconsiderations and appeals with the Appeals department and/or external partners as appropriate.
Pharmacy Technician II
Duke Home Care and Hospice
03.2023 - 06.2023
- Accurately and efficiently followed workflow procedures including prescription processing, medication preparation and Handling medications in accordance to department, regulatory and legal requirements
- Completed and documented all assigned safety and quality activities in compliance with department procedures.
- Prepared IV solutions using aseptic technique and/or compound non-sterile medications at select locations.
Pharmacy technician
Biologics by McKesson
01.2022 - 10.2022
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Processed incoming drug orders by checking faxed in paperwork and updating information into CPR+.
- Answered incoming phone calls and addressed questions from healthcare providers.
Pharmacy technician
Optum RX
08.2020 - 10.2021
- Processed, packed and shipped outgoing pharmacy orders, ensuring drug, related supplies
- Dispensed any or all of the following: tablets/capsules, unit doses, specialty pharmaceuticals, and related supplies following state and federal regulations and company policies and procedures
- Performed drug/supply ordering and inventory/warehouse duties
Pharmacy Technician
CVS Health
11.2018 - 10.2021
- Kept inventory accurate with effective management and regular cycle counts.
- Supported pharmacists by measuring, counting and labeling prescriptions.
- Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
Education
BLS certification -
American Heart Association
Certified Pharmacy Technician (CPhT) - Pharmacy Technology
PTCB
High School Diploma -
Bard High School Early College
Newark, NJ06.2015
Skills
- Computerrx (Pharmacy Management Software)
- FDA and HIPAA Compliance
- Data Entry
- Aseptic Techniques
- Detail Oriented
Timeline
OP Pharmacy Technician II
UNC Health Care
04.2025 - Current
Patient Care Coordinator
Mercalis- Sotyktu (decravacitinib) BMS Hub
10.2024 - 04.2025
Pharmacy Technician II
Duke Home Care and Hospice
03.2023 - 06.2023
Pharmacy Services Specialist
Blue Cross Blue Shield Of North Carolina
10.2022 - 10.2024
Pharmacy technician
Biologics by McKesson
01.2022 - 10.2022
Pharmacy technician
Optum RX
08.2020 - 10.2021
Pharmacy Technician
CVS Health
11.2018 - 10.2021
BLS certification -
American Heart Association
Certified Pharmacy Technician (CPhT) - Pharmacy Technology
PTCB
High School Diploma -
Bard High School Early College