Ithamar Charles
Kissimmee,FL
Summary
A highly motivated biochemistry student with a strong academic background and a passion for helping people! Also Looking to further develop a career as a Physician assistant and contribute a positive impact in the life of others!
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
Chick-fil-A
Kissimmee, FL
03.2023 - 09.2024
- Assisting the management team in overseeing daily operations of a shift,
- Ensuring excellent customer service, coaching and developing team members, maintaining operational standards
- Upholding Chick-fil-A's 4 and 5 core values by leading by example, all while prioritizing a positive and welcoming environment for guests and staff
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Ensured that customer inquiries were handled promptly and accurately by providing feedback on performance.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL12-2024
High School Diploma -
Poinciana High School
Kissimmee, FL05-2023
Associate of Science - STEM Bio Chemistry
Valencia College
Orlando, FLSkills
- Order management
- Training development aptitude
- Receiving support
- Medical terminology
- Telephone etiquette
- Customer service
- Creative problem solving
- Volunteer work
Languages
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Certification
- CNA certification
- BLS certification
Accomplishments
- Employee of the year July 2023
- 7th Grader of the year
- Dual enrollment student with a completion of one year at Valencia
Timeline
Customer Service Team Lead
Chick-fil-A
03.2023 - 09.2024
Associate of Arts - General Studies
Valencia College
High School Diploma -
Poinciana High School
Associate of Science - STEM Bio Chemistry
Valencia College