Ithamar Lucien
Yonkers,NY
Overview
8
8
years of professional experience
Work History
Shift Lead/Senior PSR
CityMD Urgent Care
03.2025 - Current
- Open and close the clinic in accordance with operational protocols, ensuring readiness for daily patient flow.
- Support the Practice Manager/Office Supervisor with administrative and operational duties to maintain efficient site performance.
- Serve as liaison between leadership and Patient Service Representatives (PSRs) and train new hires across the district to ensure consistent service and workflow standards.
- Manage high volume patient flow (80–130 patients per day) while maintaining accurate and timely service.
- Provide medical scribing support during scribe tech call outs or staff shortages to maintain continuity of care and clinic efficiency.
- Complete imaging pre-authorizations via insurance portals (Evicore, Navinet, Availity), ensuring timely approvals.
- Schedule follow-up appointments, diagnostic tests, and process STAT and routine imaging referrals based on physician orders.
- Verify insurance eligibility and process medical insurance information, addressing patient questions and resolving coverage issues.
- Process and record laboratory samples for Quest Diagnostics, LabCorp, and urine drug screenings in accordance with clinical and regulatory standards.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Patient Service Representative (PSR)
CityMD Urgent Care Center
08.2023 - 03.2025
- Greet patients and schedule appointments, ensuring a positive and efficient check in process.
- Answer and reroute phone calls promptly, addressing patient needs and directing inquiries appropriately.
- Handle cash and co-payments accurately in accordance with financial procedures.
- Maintain essential communication resources, including on-call schedules and physician contact information.
- Prepare new patient charts, ensuring all required forms (Registration, OccMed, Workers’ Comp) are complete and properly filed.
- Monitor supply inventory and submit requisitions for supplies, forms, equipment, and services as needed.
- Perform general clerical duties such as faxing, photocopying, filing, and managing mail.
Pharmacy Technician
Scriptx Pharmacy
04.2018 - 08.2023
- Supported pharmacological services by stocking, assembling, and distributing medications
- Aided health care providers and patients by greeting them in person/by phone, answering questions and requests and referring inquiries to the pharmacist
- Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing, and expediting orders, verifying receipt, and removing outdated drugs
- Protected patients and employees by adhering to infection-control policies and protocols
- Organized medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling solutions and other pharmaceutical therapies
- Maintained records by recording and filing physicians’ orders and prescriptions
Education
Bachelor of Science - Anthropology (ABC), Business Administration
Lehman College
Bronx, NY12.2026
Skills
- Fluent in Haitian Creole
- Experience with the Microsoft Office
- Google Foundations of Project Management (2023)
- Introduction to Leadership Certificate- Lehman College
Timeline
Shift Lead/Senior PSR
CityMD Urgent Care
03.2025 - Current
Patient Service Representative (PSR)
CityMD Urgent Care Center
08.2023 - 03.2025
Pharmacy Technician
Scriptx Pharmacy
04.2018 - 08.2023
Bachelor of Science - Anthropology (ABC), Business Administration
Lehman College