Ithiel Torres III
Yuma,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Raising Cane's
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Security Supervisor
GardaWorld Security
01.2017 - 10.2022
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
Assistant Manager
Walgreens
10.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
Education
Bachelor of Science - Biology
Northern Arizona University
05.2020
Associate of Science - Biology
Arizona Western College
05.2016
Skills
- Policy Updating
- Staff Supervision
- Customer Relationship Management
- Business Planning
- Sales and Marketing
- Performance Tracking and Evaluations
- Customer Service and Satisfaction
- Sales Reporting
- Team Motivation
- Retail Operations Management
- Finance and Accounting Oversight
- Payroll Preparation
- Employee Coaching and Mentoring
Timeline
Assistant Manager
Raising Cane's
09.2022 - Current
Assistant Manager
Walgreens
10.2020 - 09.2022
Security Supervisor
GardaWorld Security
01.2017 - 10.2022
Bachelor of Science - Biology
Northern Arizona University
Associate of Science - Biology
Arizona Western College
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