Ithzel Gallegos
Brownsville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance USA (Remote)
07.2024 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Provider
Shalom Home Care Inc.
09.2023 - 10.2024
- Help out clients with basic daily tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Senture
12.2022 - 11.2023
- Utilized strong communication skills to provide exceptional service to clients.
- Demonstrated patience and empathy when addressing customer concerns and finding solutions.
- Maintained detailed records of interactions with customers to track feedback and improve service.
- Set up appointments for enlisted soldiers including physicals, vision exams.
- Reschedule check-ups/appointments.
Provider
Texas Nurse Care Home Health Agency
01.2020 - 09.2023
- Helped client with daily tasks such as cleaning, bathing, cooking, doing errands, washing.
Education
High School Diploma -
Lopez Early College High School
Brownsville, TX06.2016
Skills
- Customer Service
- Typing
- Documentation and reporting
- Customer inquiries
- Complaint resolution
- Quality assurance
- Communication
- Attention to detail
- Compassion
- Empathy
- Data entry
LANGUAGES
English
Professional Working
Spanish
Professional Working
Timeline
Customer Service Representative
Teleperformance USA (Remote)
07.2024 - 07.2025
Provider
Shalom Home Care Inc.
09.2023 - 10.2024
Customer Service Representative
Senture
12.2022 - 11.2023
Provider
Texas Nurse Care Home Health Agency
01.2020 - 09.2023
High School Diploma -
Lopez Early College High School
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