Ithzel Garza
Pasadena,TX
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customers needs to facilitate their service experiences.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Appointment Coordinator
Mac Haik Ford Pasadena
10.2022 - Current
- Handle 90+ calls daily, with duties that includes retrieving customer information, signing them up for recall services, and providing them with relevant information
- Persuading customers to agree to services, and want to get service from the company
- Using technical services to set up appointments, and work through their appointments smoothly by answering all their questions and needs.
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Collaborated with team members to improve overall productivity and communication within the office.
Server
La Parrilla Mexican Restaurant
09.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Fresco's Restaurant
12.2021 - 08.2022
- Checked guests' identification before serving alcoholic beverages
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Mickey Pigg's BBQ
08.2021 - 12.2021
- Answered customers' questions, recommended items, and recorded order information
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
Hostess & To Go's
Jimmy Changas
09.2018 - 05.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School -
Pasadena Memorial High School
07.2020
Skills
- Transactions and Cash Handling
- Able to Lift 50 Pounds
- Food and Beverage Service
- Outbound Calling
- Call Routing
State
TX
Zip
77503
City
Pasadena
Languages
Spanish
Native or Bilingual
Timeline
Appointment Coordinator
Mac Haik Ford Pasadena
10.2022 - Current
Server
La Parrilla Mexican Restaurant
09.2022 - 05.2023
Server
Fresco's Restaurant
12.2021 - 08.2022
Server
Mickey Pigg's BBQ
08.2021 - 12.2021
Hostess & To Go's
Jimmy Changas
09.2018 - 05.2021
High School -
Pasadena Memorial High School
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