Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Barista

Itiah Sevier

St Louis,MO

Summary

Reliable Shift Leader with 5 years in customer service experience. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

8
8
years of professional experience

Work History

Shift Lead

Walgeens
St Louis, MO
05.2021 - Current
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Pharmacy Technician

Schnucks Pharmacy Call Center
Bridgeton, MO
04.2017 - 06.2021
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Representative

Spectrum
St Ann , MO
02.2016 - 03.2017
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Set up appointments with potential and current customers to promote new products and services.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Education

High School Diploma -

Parkway West High School
Chesterfield, MO
05.2015

Skills

  • Daily workflows
  • Safety processes and procedures
  • Guest service
  • Operations monitoring

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.

Timeline

Shift Lead

Walgeens
05.2021 - Current

Pharmacy Technician

Schnucks Pharmacy Call Center
04.2017 - 06.2021

Representative

Spectrum
02.2016 - 03.2017

High School Diploma -

Parkway West High School

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Itiah Sevier