Katie Joachim

Poplar Bluff,MO

Summary

Dynamic Shift Lead at Reliant Dry Ice with a strong focus on employee training and customer service excellence. Proven ability to enhance team performance and maintain safety standards. Skilled in operations monitoring and conflict resolution, fostering a positive work environment while ensuring compliance with company policies. Forklift certified and adaptable to various challenges.

Overview

years of professional experience

Work History

Shift Lead

Reliant Dry Ice

07.2024 - Current

Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Trained new employees on company policies, procedures, and best practices for optimal performance.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Resolved conflicts between employees to maintain positive and productive work environments.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Utility Line Locator

Linequest

10.2022 - 02.2024

Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Provided on-the-job training to newly hired workers and team members.
Worked outside in all weather conditions.
Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.

Warehouse Associate

Nortek

10.2021 - 05.2022

Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Trained new employees on company policies, procedures, and best practices for optimal performance.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Resolved conflicts between employees to maintain positive and productive work environments.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Operator

Briggs & Stratton

12.2012 - 06.2015

Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Provided on-the-job training to newly hired workers and team members.
Met production targets and tight deadlines by collaborating closely with team members.
Inspected products and machines to maintain quality and efficiency.
Calibrated machines to maintain required productivity levels and adherence to quality standards.

Education

High School Diploma -

Poplar Bluff Senior High

Poplar Bluff, MO

05.2011

Skills

Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Workplace safety
Staff supervision
Rules enforcement
Performance improvement
Staff motivation
Operations monitoring
Daily reporting

Knowledge sharing
Shift leadership
Decision-making capacity
Positive attitude
Team leadership
Strong verbal and written communication
Daily workflows
Flexible schedule
Training assistance
Shift paperwork completion
Forklift certified
Easy going in atmospheres

Timeline