Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Itzamar Calderon

Haverhill ,MA

Summary

Versatile professional bringing diverse experience in patient care, scheduling and banking. Adept with the knowledge of meeting staffing expectations from both facility and state while assisting with schedule management. Demonstrates strong commitment to providing exceptional patient care and positive customer experiences.

Overview

5
5
years of professional experience

Work History

Assistant Staffing Coordinator

D’Youville Life and Wellness Community
01.2023 - 04.2024
  • Approve employee vacation/sick time requests in accordance with vacation and sick time policies.
  • Break down agency invoices into sub charges to send to Carmelite for processing and report any discrepancies to administration.
  • Update and input schedules in Carmelite system for facility employees and nursing agency staff.
  • Manage schedule in the absence of staffing coordinator.
  • Assist with reception coverage when needed.

Mobile Phlebotomist

Trident Care
07.2021 - 05.2022
  • Report to assigned nursing facility to draw blood and pick up specimens to deliver back to lab.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
  • Properly identify patient and ensure information matches on lab requisition before venipuncture.
  • Notify nurse of any patient refusals or to assist in identifying patient if patient is unable to.
  • Communicate with dispatch if labs need to be rescheduled or if venipuncture was unsuccessful to send another phlebotomist.

Universal Banker

Haverhill Bank
12.2018 - 05.2021
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.

Education

Certificate - Clinical Laboratory Assisting

Middlesex Community College
Lowell, MA
05.2016

Associates - Liberal Arts And General Studies

Northern Essex Community College
Haverhill, MA
12.2013

Skills

  • Professionalism and Ethics
  • Employee Relations
  • Schedule Management
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Interpersonal Skills

Languages

Spanish
Native or Bilingual

Timeline

Assistant Staffing Coordinator

D’Youville Life and Wellness Community
01.2023 - 04.2024

Mobile Phlebotomist

Trident Care
07.2021 - 05.2022

Universal Banker

Haverhill Bank
12.2018 - 05.2021

Certificate - Clinical Laboratory Assisting

Middlesex Community College

Associates - Liberal Arts And General Studies

Northern Essex Community College

Similar Profiles

CREATE PROFILE
Itzamar Calderon