KYLEE GARCIA
St Louis,MO
Summary
Detail-oriented Assistant Staffing Coordinator with expertise in scheduling, conflict resolution, and workflow management. Strong communication and teamwork skills enhance staffing operations and foster a positive workplace. Experienced in Excel, Microsoft Word, Workday, and payroll adjustments, with a focus on data entry and management. Committed to addressing staffing gaps and supporting organizational objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Staffing Coordinator
SSM HEALTH CORPORATE
St. Louis, MO
01.2025 - Current
- Supported recruitment and onboarding processes to ensure timely placement of qualified staff.
- Partnered with department heads to assess staffing needs and create targeted recruiting strategies.
- Streamlined communication between departments to quickly address and resolve staffing requirements.
- Coordinated staffing schedules to ensure adequate coverage across departments.
- Collaborated with management to streamline staffing processes and workflows.
- Collaborated with team members to refine staffing procedures and improve overall efficiency.
- Generated reports on key metrics such as time-to-fill, cost per hire, turnover rate.
- Managed employee records and maintained accurate staffing databases.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Managed personnel files according to policy and federal and state law and regulations.
- Resolved conflicts between employers and employees through active listening and problem-solving skills.
- Provided support in developing training programs for new employees.
- Mentored team members to succeed and advance within department and company.
- Collaborated with department managers to develop morale-boosting strategies to increase satisfaction and reduce turnover.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
Certified Registered Medical Assistant, RMA
SSM Medical Group
Fenton, Missouri
11.2022 - 01.2025
- Float Pool MA, float between medical groups - has a great ability to adapt and work well as a team player with new people in different environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Educated patients on medications, procedures, and care plans to empower informed decisions about their health.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Coordinated charts, completed insurance forms, and assisted patients with diverse needs to enhance office efficiency.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Clarified procedures to patients, alleviating anxiety and fostering cooperation during examinations.
Nurse Extern, Patient Care Technician: Float Pool
Mercy Hospital St. Louis
St. Louis, Missouri
10.2020 - 11.2022
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored and communicated critical patient information to healthcare staff, aiding in effective treatment planning.
- Practiced patient care by taking vital signs and providing wound care for patients.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Administered oxygen therapy through nasal cannula, simple masks, and nebulizer masks.
- Prepared and administered medications in accordance with established protocols.
- Monitored and documented patient intake and output levels and reported concerns to care team.
- Facilitated patient admissions, discharges, and transfers, enhancing workflow efficiency.
- Collected and transported specimens to prepare for lab testing.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Provided patient education on nutrition, disease prevention, and post-discharge care, promoting long-term wellness.
- Documented and communicated patient information in EMR system for accurate tracking.
Customer Service Representative & Rental Agent
Glendale Chrysler Jeep Dodge
Glendale, Missouri
03.2019 - 11.2019
- Enhanced customer satisfaction by implementing strategies that addressed needs and resolved concerns effectively.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved accounting, service and delivery concerns.
- Fostered strong client relationships, establishing a reputation for consistently exceeding service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted available products and services to customers during service, account management, and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Coordinated efforts between sales, marketing, and management teams to achieve common goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased customer retention through innovative discount offerings and promoting interest in new product lines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and team productivity by promoting operational best practices.
Night Auditor
The Axiom Hotel
San Francisco, California
12.2018 - 02.2019
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Managed cash and credit card transactions at front desk, minimizing errors through careful oversight.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Executed night audit for guest ledgers, closing bank and cash registers while promptly reconciling discrepancies.
- Balanced accounts and generated daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Generated and printed daily financial reports to track hotel performance.
- Entered and updated sensitive customer information during check-ins and room changes.
- Prepared reports on guest satisfaction levels and other metrics.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored hotel's budget and financial records.
Client Service Specialist
Autocom Nissan Of Concord
Concord, California
01.2017 - 11.2018
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved inquiries on statements and balances to enhance customer understanding.
- Coordinated with operations staff to resolve service issues and improve client satisfaction.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Communicated with clients regarding account services, statements, and balances.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Developed and implemented customer satisfaction surveys to assess and enhance service quality.
- Maintained and managed customer files and databases.
- Offered personalized solutions to meet customer requirements and close sales.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
Education
Bachelor of Science - NURSING
Chamberlain College of Nursing
St Louis, MO12-2024
Associate of Arts - Teaching English As A Second Language (ESL)
St. Charles Community College
St. Peters, MO12-2023
Nationally Certified Medical Assistant, RMA (AAH) - Medical Assisting
American Allied Health
St. Louis, MO, United States01-2023
High School Diploma -
Fort Zumwalt North High School
O'Fallon06-2010
Skills
- Patient onboarding
- Patient progress tracking
- Patient Assessments
- Patient Scheduling
- EMR / EHR
- HIPAA Compliance
- Healthcare compliance
- Insurance verification
- Records management
- Electronic records
- BLS/CPR
- Scheduling coordination
- Staff scheduling expertise
- Team collaboration
- Team motivation
- Time management
- Problem solving
- Resource allocation
- Database management
- Clerical oversight
- Administrative assistance
- Training delivery
- Strong organization
- Schedule management
- Performance assessment
- Eager learner
- Data entry
- Report generation
- Talent acquisition
- Workforce planning
- Effective communication
- Interpersonal skills
- Client relations
- Communication facilitation
- Cultural awareness
- Empathy and patience
- Professionalism and ethics
- Adaptability to change
- Interpretation services
- Interpersonal skills
- Client relations
- Communication facilitation
- Cultural awareness
Certification
- Certified Medical Assistant, RMA (AAH), 01/23
- Nurse Extern
- Patient Care Technician
Languages
- English
- Spanish, Native or Bilingual
- English, Native or Bilingual
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Assistant Staffing Coordinator
SSM HEALTH CORPORATE
01.2025 - Current
Certified Registered Medical Assistant, RMA
SSM Medical Group
11.2022 - 01.2025
Nurse Extern, Patient Care Technician: Float Pool
Mercy Hospital St. Louis
10.2020 - 11.2022
Customer Service Representative & Rental Agent
Glendale Chrysler Jeep Dodge
03.2019 - 11.2019
Night Auditor
The Axiom Hotel
12.2018 - 02.2019
Client Service Specialist
Autocom Nissan Of Concord
01.2017 - 11.2018
Bachelor of Science - NURSING
Chamberlain College of Nursing
Associate of Arts - Teaching English As A Second Language (ESL)
St. Charles Community College
Nationally Certified Medical Assistant, RMA (AAH) - Medical Assisting
American Allied Health
High School Diploma -
Fort Zumwalt North High School