Veronica Ramirez
Waterbury,CT
Summary
Customer Service Representative.
Experienced professional with a background in healthcare, customer service, and phone etiquette. Skilled in assisting clients with insurance inquiries, claims, and policy explanations, while delivering exceptional support. Proficient in handling high call volumes, using CRM systems, and ensuring compliance with industry regulations. Seeking a remote role to apply my expertise in enhancing customer experience, and operational efficiency.
Overview
3
3
years of professional experience
Work History
Staffing Coordinator
Jzanus Home Care Agency
Holbrook, New York
01.2025 - 01.2026
- Coordinated staffing schedules for caregivers and clients across multiple locations.
- Managed employee records and maintained compliance with state regulations.
- Assisted in onboarding new staff and facilitated training sessions.
Home Care Lead Coordinator
Home At Last Home Care
12.2023 - 05.2024
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Utilized data-driven decision-making approaches in order to optimize resource allocation and overall project success.
- Delegated tasks strategically to ensure optimal workload distribution among team members, maximizing overall productivity.
- Improved client satisfaction through proactive communication and regular progress updates.
- Collaborated closely with clients to gather necessary information and understand their unique needs, tailoring solutions accordingly.
- Developed strong relationships with internal departments to facilitate seamless collaboration on projects.
Home Care Coordinator
Heart to Heart Home Care Agency
01.2023 - 12.2023
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Supported understanding of home-based health services' resources and insurance options for families.
Education
Associate Of Business Administration -
BCC
New York, NYSkills
- Scheduling and staffing
- Professionalism and ethics
- Healthcare systems navigation
- Client advocacy
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Active listening
- Relationship building
Accomplishments
- Supervised a team of seven staff members
- Received an award for answering over 2,000 calls within a day while providing excellent customer service and results
- Managed 158 customers with daily follow-up
Languages
- Spanish
- English
Timeline
Staffing Coordinator
Jzanus Home Care Agency
01.2025 - 01.2026
Home Care Lead Coordinator
Home At Last Home Care
12.2023 - 05.2024
Home Care Coordinator
Heart to Heart Home Care Agency
01.2023 - 12.2023
Associate Of Business Administration -
BCC