Itzayana Landa
Santa Ana,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position with a Bachelors degree in Psychology. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Barsita
Starbucks
02.2022 - Current
- Pleasantly interact with customers during hectic periods to promote a positive and welcoming environment.
- Handle customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Developed strong communication skills working in a company that emphasizes the importance of customer connection.
- Act as a team leader, delegating tasks and providing feedback to partners.
- Train new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Developed strong organizational skills in such a fast paced environment.
- Optimize beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Cashier
Curry Up Now
07.2021 - 02.2022
Education
Bachelor of Arts - Psychology
Cal State University Fullerton
Fullerton, CA05.2023
Minor - Communication Studies
Cal State University Fullerton
Fullerton, CA05.2023
Associate of Arts - Psychology
Santa Ana College
Santa Ana, CA06.2020
Associate of Arts - Social And Behavioral Sciences
Santa Ana College
Santa Ana, CA06.2020
Skills
- Bilingual, English and Spanish
- Leadership experience
- Teamwork and collaboration
- Effective Communication and Empathy
- Adaptable and Organized
- Strong interpersonal communication skills
Timeline
Barsita
Starbucks
02.2022 - Current
Cashier
Curry Up Now
07.2021 - 02.2022
Bachelor of Arts - Psychology
Cal State University Fullerton
Minor - Communication Studies
Cal State University Fullerton
Associate of Arts - Psychology
Santa Ana College
Associate of Arts - Social And Behavioral Sciences
Santa Ana College
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