Marydel Socorro Angel
Salt Lake City,UT
Summary
Energetically excelled as a Customer Service Representative at JetBlue Airlines, mastering reservation systems like Sabre and showcasing bilingual proficiency in English and Spanish. Demonstrated unparalleled problem-solving abilities and communication skills, ensuring customer satisfaction even in high-stress situations involving flight disruptions. Quick to learn and always dependable, I thrive in team settings, consistently delivering results. Passionate about creating memorable journeys for travelers.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
JetBlue Airlines
Salt Lake City, UT
04.2015 - 09.2024
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Assisted customers in booking flights, processing payments and manage frequent flyer programs.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Collaborated with airline partners to secure the best available options and fares for customers.
- Worked with Sabre, and Gladly.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Education
High School Diploma - General Studies
Washington High School
Ogden, UT07.2003
Skills
Bilingual, English Spanish
Excellent communication
Type 45 WPM
Team work
Dependable
Quick learner
Problem solving
Reservation systems
My life philosophy
I believe travel is not just about reaching a destination, but experiencing the journey
Timeline
Customer Service Representative
JetBlue Airlines
04.2015 - 09.2024
High School Diploma - General Studies
Washington High School