Office Intern
Itzel Bueno
Nike Factory Store
Oceanside,CA
2
Languages
5
years of professional experience
Bilingual sales professional with a strong background in customer relationship management and communication. Skilled in enhancing customer satisfaction and retention through persuasive techniques. Committed to leveraging experience to drive organizational growth and exceed performance goals.
Work History
Office Intern
3 Years 5 Months- Created and edited emails, PDFs, and forms to ensure clear communication and documentation
- Organized and scheduled important dates to facilitate timely meetings and events
- Handled company databases to maintain up-to-date information for departmental use.
- Contacted specific groups to provide essential information and updates
- Assisted in operations at CSU San Marcos, University Hall 453.
Sales Associate
1 Year 1 Month- Processed sales transactions accurately at POS while handling returns, exchanges, and payment inquiries.
- Maintained visual merchandising standards by restocking displays, organizing floor sets, and supporting product presentation.
- Assisted shoppers with sizing, fit, and styling advice to improve purchasing confidence and satisfaction.
- Collaborated with team members to resolve customer concerns and maintain efficient store operations.
Cashier
11 Months- Greeted guests promptly and managed seating flow to maintain smooth dining room operations.
- Coordinated waitlists and reservations, balancing table turns with guest expectations.
- Collaborated with servers and kitchen staff to support timely food service and order accuracy.
Cashier
7 Months- Processed payments accurately, handled cash transactions, and closed checks efficiently.
- Trained new staff on seating procedures, guest greetings, and front-of-house communication
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Front Desk Receptionist
1 Year 3 Months- Greeted visitors and managed front desk check-in procedures for secure, professional office entry.
- Answered multi-line phone calls and routed inquiries to appropriate departments promptly.
- Processed incoming and outgoing mail, deliveries, and courier items accurately.
- Resolved basic customer concerns and redirected complex issues to proper staff.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Bachelor's Degree - Communications
Skills
Point of sale
Sales techniques
Customer engagement
Retail experience
Inventory management
Time management
Focused multitasking
Teamwork and collaboration
Problem-solving skills
Customer service
Stress management
Accomplishments
Earned a place on the Dean's list for having a 3.5gpa or higher, during Spring semester of 2026.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
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Nike Factory Store
09.2025 - CurrentRead More
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California State University, San Marcos
Bachelor's Degree from Communications
Read More