Kristine Colley
CLERMONT,FL
Summary
Customer-focused professional with extensive experience in retail environments. Skilled at resolving inquiries and complaints while ensuring high service standards. Expert in processing transactions and maintaining accurate records to enhance operational efficiency. Collaborated with teams to boost customer engagement and support front-end operations.
Overview
22
22
years of post-secondary education
16
16
years of professional experience
Work History
Customer Service Office Staff Member
Publix Grocery Store
CLERMONT, FL
06.2010 - 06.2026
- Assisted customers at Publix customer service desk with questions and store policies.
- Answered customer inquiries and provided accurate and timely solutions.
- Resolved customer complaints promptly and professionally.
- Resolved customer concerns calmly while supporting Publix service standards.
- Assisted customers with product selection, ordering, returns, refunds, and exchanges.
- Processed refunds, returns, and exchanges following Publix grocery store procedures.
- Processed payments using cash registers or point-of-sale systems.
- Entered transaction details into store systems and maintained accurate records.
- Maintained a clean work area to ensure safety and tidiness for customers.
- Handled incoming calls from customers regarding product availability or order status updates.
- Answered phone calls and directed customers to proper Publix departments.
- Prepared Western Union and lottery service requests for customer assistance.
- Coordinated with store associates to support front-end and office operations.
- Collaborated with team members to achieve common goals while providing excellent service.
- Coordinated with other departments within the organization to address customer issues quickly and accurately.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted in training new staff members on company protocols related to customer service.
- Monitored stock levels to ensure adequate inventory for customer needs.
- Ensured accuracy of data entry into company database systems.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Performed daily opening and closing procedures according to established guidelines.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate Degree in Early Childhood Education - VPK
Ashworth College
Norcross, GA 01.2000 - 01.2022
Skills
- Point-of-sale systems
- POS systems
- Order entry
- Cash management
- Refund management
- Western Union processing
- Data management
- Customer engagement
- Point of sale
- Cash handling
- Refund processing
- Phone routing
- Customer service
Affiliations
- Bike riding
- Jigsaw Puzzles
- Singing
- Watching Sports
References
References available upon request.
Timeline
Customer Service Office Staff Member
Publix Grocery Store
06.2010 - 06.2026
Associate Degree in Early Childhood Education - VPK
Ashworth College
01.2000 - 01.2022