Itzel Cardenas-Rangel
Kennewick
Summary
Offering blend of leadership qualities and strong desire to learn and grow within the team and environment. I am energetic and organized with skills for leadership and problem-solving and more. I can be an Independent worker but also a great team member with great communication skills. I am patient and open minded, willing to learn new things to expand my skills and knowledge. Fluent in Spanish and English. Dedicated to meeting goals and standards successfully.
Overview
3
3
years of professional experience
Work History
Manager
Big Smoke Glass & Vape
12.2023 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes as in making and receiving order's, counting and restocking, pricing items, making employee schedules, and cleaning.
- Trained new employees to meeting the standards and regulations of the shop and giving great customer service.
- Resolved employees and or customer disputes, questions or concerns in a professional, respectful, and understanding way.
- Managed 3 - 4 employees at a time and kept great communication with two other shops as well to help with any questions or concerns.
- Kept up to date with products and technology and social medias such as Snapchat and Facebook.
Bartender
Javis Chicken & Churros
01.2023 - 11.2023
- Served multiple customers during special events, busy nights, and weekends. Kept customers content and made sure to meet customers needs.
- Managed cash handling duties responsibly during register counts, closing money drops, making sure numbers are accurate and that the bartenders get tipped out equally and correctly.
- Opened and closed the bar accordingly. Printing sales reports, setting up the bar and or restocking and putting things away, preparing cash drawers and or closing them out, and taking inventory.
- Kept bar organized and sanitized, wiped down tables and chairs, and kept things up to date and restocked.
- Trained new bartenders on all aspects of the job as in drink preparations, having great customer service, following the bar rules and regulations, reminding them about the liquor laws, and more.
- Prepared and came up with unique drinks and cocktails to add to menu and or to use for events and or busy nights.
Lead Bartender
Egley's Sports Bar
04.2022 - 02.2023
- Made inventory lists and notified management of ordering needs for liquor and beer, and bar supplies.
- Trained multiple new bartenders on company policies, drink recipes, and customer service. Managed 4 - 5 bartenders at a time making sure everyone is working efficiently and respectfully.
- Made daily specials and beverage promotions to make sales goals.
- Kept bar presentable, restocked and sanitized, making sure it met the bartenders needs and the customers.
- Managed the tips and correctly tipped out the bartenders. Making sure the registers were closed accurately and sales numbers were correct.
Education
Saddle Mountain School
Othello, WASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Fast paced
- Organized and clean
- Great a adjusting to new environments
- Clear communication
- Documentation and reporting
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Manager
Big Smoke Glass & Vape
12.2023 - 11.2024
Bartender
Javis Chicken & Churros
01.2023 - 11.2023
Lead Bartender
Egley's Sports Bar
04.2022 - 02.2023
Saddle Mountain School
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