Itzel Farias
Rialto,CA
Summary
Dynamic professional with a proven track record in educational and retail settings, notably with Think Together, Inc. Skilled in creating engaging environments and fostering safety, I excel in customer service and bilingual communication. Demonstrates exceptional teamwork, problem-solving, and relationship-building abilities, enhancing organizational performance and customer satisfaction.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
After School Program Leader
Think Together, Inc
08.2024 - Current
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 25 students.
Tk Kinder Specialist
Ymca
05.2024 - 07.2024
- Maintained a clean and organized work area, promoting an efficient and safe working environment.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Assisted and supervised 20 children through entire school day.
Coach
Elevó Learning
02.2023 - 02.2024
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Supervised up to 25 students during outdoor exercise periods, monitoring group, and individual safety.
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
Sales Associate
Mega Thrift Store
09.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associates - Diagnostic Medical Sonography
Platt College
Ontario, CAAb Miller High School
Fontana, CA05.2022
Skills
- Customer service
- Bilingual
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Outgoing personality
- Building rapport
- Friendly, positive attitude
- Calm under pressure
Certification
- CPR/AED Certification
- First Aid Certification – American Red Cross or other authorized providers.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
After School Program Leader
Think Together, Inc
08.2024 - Current
Tk Kinder Specialist
Ymca
05.2024 - 07.2024
Coach
Elevó Learning
02.2023 - 02.2024
Sales Associate
Mega Thrift Store
09.2020 - 09.2021
Associates - Diagnostic Medical Sonography
Platt College
Ab Miller High School
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