Itzel Gamez
East Hazel Crest,IL
Summary
Skilled Deli Manager with proven success in team leadership, staff training, and delivering exceptional customer service. Energetic, diligent, and results-driven, with the ability to thrive in fast-paced, customer-focused environments. Known for fostering efficient operations and high team morale. Eager to take on new challenges and responsibilities in a growth-oriented role
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Deli Manager
Mariano's
Chicago, IL
01.2016 - 09.2025
- Managed daily operations of deli department to ensure smooth workflow.
- Supervised staff to maintain high-quality customer service standards.
- Trained new employees on deli procedures and safety protocols.
- Monitored inventory levels and adjusted stocking accordingly.
Customer Service Representative
PLS Check Cashers
Chicago, IL
02.2015 - 01.2016
- Assisted customers with check cashing, money orders, and bill payments.
- Resolved customer inquiries through effective communication and problem-solving.
- Balanced cash drawer and maintained accurate transaction records.
Education
Thomas Kelly High School
Chicago, ILSkills
- Organizational skills
- Bilingual ‒ Fluent in English and Spanish
- Exceptional Customer Service and Communication Skills
- Cash Handling
- Team Leadership and Training
- Microsoft Office and Basic Computer Skills
- Staff supervision and database management
Timeline
Deli Manager
Mariano's
01.2016 - 09.2025
Customer Service Representative
PLS Check Cashers
02.2015 - 01.2016
Thomas Kelly High School