Itzel Gomez
Goose Creek,SC
Summary
Engaging employee committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and reliable.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Child and Youth Program Assistant
Air Mobility Command
Goose Creek, SC
04.2024 - Current
- Assisted with the planning, organizing, and implementation of special events.
- Provided guidance and mentorship to children in a recreational setting.
- Conducted individual and group activities to develop social skills among participants.
- Maintained safety standards during all activities.
- Participated in staff meetings to discuss program goals and objectives.
- Encouraged positive relationships among participants through team building exercises.
- Attended all program staff meetings, treatment reviews, IEPs and other agency meetings.
Sales Associate
Target
Summersville, SC
10.2020 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Accurately receiving and processing incoming orders.
- Picking, packing, and shipping items in accordance with customer requests.
- Cross-training on other departments such as returns processing or customer service roles and grocery department, stocking shelves with merchandise and rotating products to ensure freshness.
- Completed price changes on store items quickly and accurately.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Performed inventory counts of merchandise on a regular basis.
Esthetician
Massage Envy
Fort Worth, TX
03.2023 - 09.2023
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Assisted in the development of customized skin care regimens for clients.
- Tested products on clients to determine best results and provide product recommendations.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Communicated effectively with other members of the spa team regarding client concerns.
- Ensured compliance with state regulations related to sanitation and health standards.
- Provided excellent customer service and skincare treatments to clients.
- Set up patient rooms and sterilized equipment.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Meticulously maintained spa appearance and cleanliness.
Sales Associate
In-N-Out Burger
Fort Worth, TX
03.2019 - 09.2023
- Greeted customers, took orders, provided product information, and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Organized ingredients and supplies to ensure that all necessary items were available during food preparation.
- Prepared meals according to customer specifications while adhering to health codes and safety regulations.
- Maintained cleanliness of kitchen area by following proper sanitation procedures. Ensuring compliance with health and safety regulations within the restaurant.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Operated drive-thru window efficiently to ensure fast order processing times. While verifying order accuracy and complete before handing it to customers.
Warehouse Clerk
CSAT Solutions
Fort Worth, TX
01.2022 - 07.2022
- Received, unpacked and inspected incoming shipments of merchandise.
- Prepared outgoing orders for shipment according to customer specifications.
- Organized warehouse space by moving materials to appropriate locations.
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
- Cleaned the warehouse area on a daily basis including sweeping floors and wiping down surfaces.
- Inspected products for damages or defects before assembling Zebra devices.
- Communicated effectively with colleagues in order to ensure smooth workflow in the line.
- Provided support to team members in meeting project deadlines.
Sales Associate
Clothes Mentor
Fort Worth, TX
02.2018 - 02.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Vocational -
Ogle School of Hair Skin Nails - Hurst
Hurst, TX02.2023
High School Diploma -
Cassata Catholic High School
Fort Worth, TX01.2018
Skills
- Exceptional Customer Service
- Sales Expertise
- Reliable and Punctual
- Positive and Professional
- POS System Operation
- Bilingual- fluent in Spanish and English
- Certified in Salon & Spa Operation Management
Accomplishments
- Graduated with honors from High School and Esthetician school
- Host Certified at work (provided exceptional customer service)
- Made top 10 in client count in esthetician school (top 10 in all 9 schools)
Languages
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
Certification
- Certified Salon and Spa Operations & Management
- Barbicide Covid -19 certified
- Licensed Esthetician in Texas
- CPR Certified
References
References available upon request.
Timeline
Child and Youth Program Assistant
Air Mobility Command
04.2024 - Current
Esthetician
Massage Envy
03.2023 - 09.2023
Warehouse Clerk
CSAT Solutions
01.2022 - 07.2022
Sales Associate
Target
10.2020 - Current
Sales Associate
In-N-Out Burger
03.2019 - 09.2023
Sales Associate
Clothes Mentor
02.2018 - 02.2019
Vocational -
Ogle School of Hair Skin Nails - Hurst
High School Diploma -
Cassata Catholic High School
- Certified Salon and Spa Operations & Management
- Barbicide Covid -19 certified
- Licensed Esthetician in Texas
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