ITZEl Gonzalez
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Attendance Clerk
JLHS- East Side Union High School District
2023.10 - Current
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
CLIENT SUPPORT SPECIALIST
STARS THERAPY SERVICES
2022.09 - 2023.10
- Provided secretarial and office management support while building cooperative working relationships.
- Answered phones and emails, scheduled appointments and provide general office information.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
FRONT DESK RECEPTIONIST
FAMILY DENTAL CENTER
2022.01 - 2022.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered office phone and emails to schedule appointments, answer questions and document information.
CASHIER
RITE-AID
2021.01 - 2022.01
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
CASHIER
COSTCO WHOLESALE
2017.01 - 2019.01
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Caretaker
Self-employeed
2012.01 - 2018.01
- Applied behavioral analysis techniques to reduce behavioral concerns in clients.
- Targeted appropriate socialization goals during outings while monitoring client to maintain safety.
- Assisted in safe mobilization of physically disabled individuals to and from school environments.
RECEPTIONIST
CENTURY BUILDING SERVICES
2012.01 - 2016.01
- Organized both physical and digital files and updated reports to coordinate project materials.
- Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
- Conducted phone screening interviews with current and potential clients, obtaining primary financial data for bill processing.
- Processed invoice payments and recorded information in account database.
Education
In Progress - ASSOCIATES DEGREE -
FOOTHILL COLLEGE
HS DIPLOMA -
SUMMIT PUBLIC SCHOOLS
SAN JOSE, CA2016
Skills
- Active listening and communication
- Positive Attitude and Energetic
- Verbal and Written Communication
- Prioritization and Time Management
- Problem solving, critical thinking
- Documentation and Reporting
- Organization and Efficiency
- Respectfulness
Languages
Spanish
Native or Bilingual
Timeline
Attendance Clerk
JLHS- East Side Union High School District
2023.10 - Current
CLIENT SUPPORT SPECIALIST
STARS THERAPY SERVICES
2022.09 - 2023.10
FRONT DESK RECEPTIONIST
FAMILY DENTAL CENTER
2022.01 - 2022.09
CASHIER
RITE-AID
2021.01 - 2022.01
CASHIER
COSTCO WHOLESALE
2017.01 - 2019.01
Caretaker
Self-employeed
2012.01 - 2018.01
RECEPTIONIST
CENTURY BUILDING SERVICES
2012.01 - 2016.01
In Progress - ASSOCIATES DEGREE -
FOOTHILL COLLEGE
HS DIPLOMA -
SUMMIT PUBLIC SCHOOLS
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