Raquel Adame Herrera
Arlington,TX
Summary
Professional with track record in administrative roles, bringing strong organizational and record-keeping skills. Adept at managing attendance systems, ensuring accurate and timely data entry, and maintaining confidentiality. Known for effective teamwork, adaptability to changing requirements, and results-driven mindset. Excel in communication, attention to detail, and problem-solving, consistently supporting smooth office operations.
Spirited professional driven to work hard and promoting terrific organizational, data entry and problem solving capabilities. A reliable Attendance Clerk offering a background in documenting disciplinary issues, reporting on truancy and managing student account data.
Overview
18
18
years of professional experience
Work History
Attendance Clerk
Irving ISD
10.2016 - Current
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Improved overall attendance rates through consistent monitoring, intervention strategies, and collaboration with teachers.
- Called parents and guardians to inquire about late or truant students.
- Supported school administration by generating accurate attendance reports for decision-making purposes.
- Provided timely notifications to parents about unexcused absences, resulting in improved parental involvement in their child''s schooling process.
- Facilitated communication between teachers and administration regarding student absences, leading to better support for struggling students.
- Improved office organization by developing more efficient filing system for attendance records.
Optician
Irving Eye Care
03.2007 - 09.2016
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Education
No Degree - Associate of Art in Teaching Degree
North Lake College
Irving, TX01-2027
Skills
- Respectfulness
- Strong organization
- Verbal and written communication
- Truancy reporting
- Telephone etiquette
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
- Excellent communication
- Active listening
- Call answering and routing
- Relationship building
- Microsoft office
- Word processing
- Data accuracy
- Decision-making
- Client service
- Parental and guardian assistance
Languages
Spanish
Native or Bilingual
Timeline
Attendance Clerk
Irving ISD
10.2016 - Current
Optician
Irving Eye Care
03.2007 - 09.2016
No Degree - Associate of Art in Teaching Degree
North Lake College
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