Itzel Granados
El Centro,CA
Summary
At Little Ceasars, excelled in customer service excellence and multitasking, enhancing customer satisfaction and driving revenue through proactive problem-solving and effective communication. Demonstrated unparalleled work ethic and integrity, leading to significant process improvements. Skilled in conflict resolution and team collaboration, consistently fostering a positive and efficient work environment.
Overview
1
1
year of professional experience
Work History
Cashier
Little Ceasars
11.2023 - Current
- Consistently maintained perfect attendance, punctuality, and adherence to workplace standards, demonstrating strong responsibility and professionalism.
- Managed customer concerns in the absence of a supervisor, resolving issues promptly while maintaining a calm, solution-oriented approach.
- Effectively communicated with customers to understand their needs, provide tailored recommendations, and upsell products, enhancing customer satisfaction and driving revenue.
- Fostered a positive, respectful team environment through active communication, teamwork, and supporting coworkers during busy periods.
- Demonstrated adaptability by handling high-pressure situations and managing multiple priorities, ensuring customer satisfaction and efficient problem resolution.
- Skillfully adjusted communication style to meet the needs of diverse customer demographics, offering clear explanations and personalized support.
- Identified patterns in customer feedback and recurring challenges, recommending process improvements and implementing efficient workflows for long-term organizational success.
Education
Associate of Applied Science - Social Work
Imperial Valley College
Imperial, CA06-2025
Skills
- Customer service excellence
- Attention to detail
- Work ethic and integrity
- Team collaboration
- Professionalism and courtesy
- Conflict resolution
- Staff training
- Clear communication
- Multitasking
Languages
Spanish
Full Professional
Timeline
Cashier
Little Ceasars
11.2023 - Current
Associate of Applied Science - Social Work
Imperial Valley College
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