Itzel Guadalupe Martinez
Spring
Summary
Experienced in customer service with a background in providing efficient and friendly service in fast-paced environments. Developed skills in task prioritization and organization while training new team members to uphold service standards. Demonstrated effective communication abilities by establishing positive relationships with customers, contributing to improved service processes. Adaptable and collaborative, with proficiency in office software including PowerPoint, Excel, and Word, as well as bilingual capabilities in English and Spanish.
Overview
7
7
years of professional experience
Work History
Customer Service
Gringo's Tex-Mex Restaurant
Spring
06.2020 - Current
- As a Server I specialized in providing full experience with fast and efficient service along with a friendly and familial environment.
- Provided training to new customer service representatives.
- Upheld customer service standards throughout each shift.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
50/50 Jackpot Representative
Texans NFL Team
10.2021 - 01.2023
- Provided customer service by answering product and service related questions.
- Established positive relationships with customers through effective communication techniques.
- Consistently met daily performance goals set by management team members.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Application Intern
Municipal Operations & Consulting
06.2018 - 08.2018
- I worked in the applications department where I collected payments and set up MUD accounts for customers water services.
- Provided customer service support through phone, email, or other communication channels.
- Processed payments for various clients in a timely manner.
Education
Bachelor of Science - Cybersecurity
Sam Houston State University
06.2025
Bachelor of Science - Software Engineering
Sam Houston State University
06.2025
Associates of Art -
Lone Star College
06.2021
Skills
- Great Communication
- Team-Oriented
- Experience with office (PPT, EXCEL, WORD, etc)
- Social
- Bilingual (fluent in English and Spanish)
- Adaptable/Fast learner
- Some experience in C, Java, Python
- Compassionate
- Team collaboration
- Customer service background
- Customer service in spanish
Activities
- My passion is puzzles, investigating games, and learning new skills.
- I love puzzles because it allows for endless possibilities and attention to details.
- I love attending my siblings' softball, lacrosse, and football games.
- My goal is to work on myself and further my career and knowledge.
Timeline
50/50 Jackpot Representative
Texans NFL Team
10.2021 - 01.2023
Customer Service
Gringo's Tex-Mex Restaurant
06.2020 - Current
Application Intern
Municipal Operations & Consulting
06.2018 - 08.2018
Bachelor of Science - Cybersecurity
Sam Houston State University
Bachelor of Science - Software Engineering
Sam Houston State University
Associates of Art -
Lone Star College