ITZEL LOPEZ
Sentry Insurance
Socorro,TX
2
Languages
12
years of professional experience
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Work History
Claims Contact Center Tech
6 Years 7 Months- Provided customer service to all callers with questions or new loss reports in personal or business lines. I obtained and recorded information from callers for the first notice of loss. Responsible for identifying, prepping and assigning mail to other associates in between calls.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Lead Claims Contact Center Tech
2 Years 3 Months- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Customer Service Specialist
3 Years 9 Months- Provided excellent customer service to callers and assisted customer service representatives with translation.
- Resolved customer inquiries with accurate product, service, and policy information
- Managed high-volume communication across phone, email, and service channels
- Documented customer interactions in CRM systems for consistent follow-up
Education
Associate in Arts - History
Skills
Customer service
CRM management
Call center experience
Bilingual customer support
Client relations
Excellent written and oral communication
Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Specialist
Sentry Insurance
05.2022 - 02.2026Read More
Lead Claims Contact Center Tech
Sentry Insurance
02.2020 - 05.2022Read More
Claims Contact Center Tech
Sentry Insurance
10.2013 - 05.2020Read More
Wayne Community College
Associate in Arts from History
Read More