Itzel Mendez

Maywood,CA

Summary

Driven and dynamic Sales Associate Specialist with a proven track record at Avinas Light, excelling in customer engagement and POS system operations. Demonstrated ability to enhance customer satisfaction and retention through effective negotiation and teamwork. Skilled in money handling and retail sales, consistently contributing to team success and store efficiency.

Overview

years of professional experience

Work History

Sales Associate Specialist

Avinas Light

Lancaster, CA

04.2019 - 06.2024

Worked closely with shift manager to solve problems and handle customer concerns.
Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Greeted customers and helped with product questions, selections, and purchases.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
Helped customers complete purchases, locate items, and join reward programs.
Maintained clean sales floor and straightened and faced merchandise.
Used POS system to process sales, returns, online orders, and gift card activations.
Trained and supervised new employees to use selling strategies and apply best practices.
Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier

Mc Donalds

Huntington Park Ca

11.2015 - 04.2019

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.

Education

Maywood Academy High School

Maywood, CA

Skills

Effective negotiation
Money Handling
Store Opening and Closing
Customer Assistance
Customer Service
POS system operations
Teamwork and Collaboration
Order Processing

Cash Register Operation
Flexible Schedule
Teamwork
Retail Sales
Customer Engagement
POS System Operation
Point of sale operation

Languages

Spanish

Full Professional

English