SUSAN LOYD
Daytona Beach,FL
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
24
24
years of professional experience
Work History
Sales Associate Specialist
Keller Williams
01.2020 - 01.2022
- Increased sales revenue 10% by building strong customer relationships and providing tailored product recommendations.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Cultivated lasting rapport with repeat customers by remembering their preferences and anticipating their needs during visits.
Sales Associate Specialist
Watson Realty Corporation
01.2006 - 01.2020
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
- Cultivated lasting rapport with repeat customers by remembering their preferences and anticipating their needs during visits.
- Received designation of Certified Residential Specialist (CRS) top 3% of Realtors Nation Wide.
- Received Rooky of Year.
Salesperson /Small Business Owner
Interstate All Battery Center
04.2000 - 01.2006
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Collaborated with team members to reach collective sales goals, fostering supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Worked to build relationships with customers and built potential for additional sales
- Engaged customers in social conversations to create pleasant and easy shopping experience
- Listened to clients and introduced solutions to satisfy business and personal needs
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
- Increased sales and customer satisfaction through personalized servicing
- Managed customer from initial contact to closing with attention to detail to build loyalty
- Trained and mentored new sales representatives
Sales Associate
US Home
11.1997 - 04.2000
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- New Home Sales
Education
Associate of Applied Science - Interior Design
Chamberlayne Junior College
Boston, MA05.1975
Skills
- Self-motivation
- Organizational skills
- Creative thinking
- Effective negotiation
- Strong communication
- Customer service
- Multitasking
- Attention to detail
- Professional Appearance
- Teamwork
- Decision-Making
- Building Customer Loyalty
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate Specialist
Keller Williams
01.2020 - 01.2022
Sales Associate Specialist
Watson Realty Corporation
01.2006 - 01.2020
Salesperson /Small Business Owner
Interstate All Battery Center
04.2000 - 01.2006
Sales Associate
US Home
11.1997 - 04.2000
Associate of Applied Science - Interior Design
Chamberlayne Junior College
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