Itzel Mendoza

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Confirmed appointments, communicated with patients, and updated patients personal information.
• Requested prior mammogram images from diagnostic/medical centers.
• Verified insurance information and obtained authorizations/orders for appointments.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Register new patients and schedule follow up appointments with the providers.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.

• Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
• Developed strong relationships with clients through consistent communication and exceptional customer service.
• Contributed to agency success by consistently meeting or exceeding monthly sales targets.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.

• Enhanced store sales by implementing effective visual merchandising strategies and product placement.
• Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.