Itzel Merino
614 Guatemozin St Laredo Tx,United States
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Front Office Assistant
Pest Control Solutions
3903 Katiana
04.2025 - Current
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
Full Time Security Officer
Deployed Services
7210 Hwy 83 Laredo Tx 78040
06.2023 - 03.2025
- Responded quickly to incidents and assessed active situations for security concerns.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
Part Time Sales Associate
Five Below
5410 San Bernardo Ave Laredo Tx 78040
02.2023 - 02.2024
- Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image
- Actively listened to customer concerns, addressing issues promptly and professionally
- Replenished stock levels on shelves as needed during business hours
- Conducted product demonstrations to showcase features and benefits
- Trained new hires on company procedures, product knowledge, and customer service expectations
- Attended regular staff meetings to discuss sales strategies, goals, and performance updates
Part Time Front Cashier
Popeyes Louisiana Kitchen
801 Park St Laredo Tx 78040
01.2022 - 09.2022
- Assisted in training new employees on cashier procedures and company policies
- Handled customer complaints professionally and resolved issues quickly
- Bagged merchandise securely and efficiently
- Monitored inventory levels near front end area, notifying management if items were running low
- Helped keep store operating at peak levels and assisted with opening and closing lists
- Utilized credit card machines, scanners, scales, and other equipment properly
Education
Associate of Science - General Studies
Laredo Community College
West End Washington St, Laredo, TX 7804012-2024
High School Diploma -
Martin High School
2002 San Bernardo Ave, Laredo, TX 7804005.2022
Skills
- Time management
- Cultural awareness
- Problem resolution
- Conflict resolution
- Computer skills
- Teamwork
- Problem-solving
- Adaptability
- Critical thinking
- Data collection
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Office Assistant
Pest Control Solutions
04.2025 - Current
Full Time Security Officer
Deployed Services
06.2023 - 03.2025
Part Time Sales Associate
Five Below
02.2023 - 02.2024
Part Time Front Cashier
Popeyes Louisiana Kitchen
01.2022 - 09.2022
High School Diploma -
Martin High School
Associate of Science - General Studies
Laredo Community College