Itzel Montoya
Olathe,KS
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
Languages
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Waitress
Mi ranchito
Olathe, Ks
08.2026 - Current
- Assisted patient intake and updated electronic health records
- Measured vital signs and recorded clinical information for provider review
- Prepared exam rooms and sterilized medical instruments
- Took food and drink orders for Mi ranchito tables with accuracy.
- Greeted guests at Mi ranchito dining room and seated parties promptly.
- Delivered entrees, refills, and condiments to guests at Mi ranchito.
- Answered menu questions about Mi ranchito specials and ingredients.
- Communicated order changes to kitchen staff at Mi ranchito.
- Processed payments using point-of-sale system at Mi ranchito.
- Maintained clean tables, stations, and dining areas throughout Mi ranchito shifts.
- Supported coworkers during busy service periods at Mi ranchito restaurant.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Performed basic math calculations when computing bills for customers' meals.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed payments accurately using cash registers or POS systems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
Medical Assistant
Clinica Medica Olathe
Olathe, Ks
09.2024 - 06.2026
- Assisted patient intake and updated electronic health records
- Measured vital signs and recorded clinical information for provider review
- Prepared exam rooms and sterilized medical instruments
- Collected specimens and labeled samples for laboratory processing
- Administered injections and followed physician orders
- Educated patients on medications, visit instructions, and follow-up care
- Coordinated referrals and maintained confidential clinic documentation
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
Education
NHA - Phlebotomy
Dolores Home
Brenham, TX 09.2016 - 05.2017
Shawnee Mission North
Shawnee, KSSkills
- Electronic health records
- Vital signs
- Specimen collection
- Medication administration
- Sanitation protocols
- Patient intake
- Office coordination
- Inventory management
- Professional communication
- Cash handling
- Customer service
- Attention to detail
- Conflict resolution
- Team collaboration
- Effective customer upselling
- Payment processing
- Price memorization
- Time management
- Stress management
- Complex Problem-solving
- Hospitality and accommodation
- Greeting guests
- Food station setup
- Dining customer service
- Complaint resolution
- Guest relations
- Liquor, wine, and food service
- Plate presentation
- Beverage service
- Memory retention
- Order taking
- Upselling techniques
- Cleanliness
- Verbal and written communication
- Special event coordination
- Strong multitasking
- Basic math
- Food and beverage pairings
- Performance improvement
- Hospitality service expertise
- Meal recommendations
- Order accuracy
- Table setting knowledge
- Food running
- Active listening
Languages
English
Professional
Spanish
Professional
Timeline
Waitress
Mi ranchito
08.2026 - Current
Medical Assistant
Clinica Medica Olathe
09.2024 - 06.2026
NHA - Phlebotomy
Dolores Home
09.2016 - 05.2017
Shawnee Mission North