Itzel Montserrat
Gemologist
Seattle,WA
Summary
Experienced Graduate Gemologist with over 9 years of experience in the jewelry industry. Highly experienced in manufacturing environments and quality control. Motivated to exceed business expectations while delivering highly accurate results.
Overview
9
9
years of professional experience
Work History
Jewelry Appraiser
Heritage Appraisers, Inc
09.2021 - Current
- Examined completed products and unmounted gemstones to produce appraisals based on pricing guidelines, market knowledge, stone grades and rarity.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
- Applied knowledge of clarity, symmetry and other factors to assign quality grades to stones.
- Answered customer questions and provided information about findings.
- Jewelry appraisal software proficiency.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
Jewelry Specialist
Ritani
06.2021 - Current
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
Lapidarist & Setter
Jamie Joseph
01.2018 - 05.2021
- Fabricated gemstones from rough by hand and using specialized equipment such as cabbing machine, faceting machine, sawing machine and rotary motor.
- Re-cut damaged and broken gemstones
- Set gemstones into bezel-settings
- Sized, selected and cut individual gemstones to fit new and existing pieces.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
- Returned older pieces to lustrous shine by cleaning, polishing and applying finishing textures.
Head of Quality Assurance & Production Development
Christian Tse
01.2016 - 01.2018
- Inspected and managed every stage of manufacturing, from development to production
- Evaluated components and final products against quality standards and manufacturing specifications.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Communicated with production team members about quality issues.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Responsible for inventory, shipping and receiving
- Responsible for all vault procedures
Quality Assurance Inspector
Blue Nile
09.2014 - 05.2015
- Inspected jewelry, loose diamonds, customized build-your own, returns and defective products
- Performed light appraisal work, reconciliation, and acceptance of products into inventory
- Communicated findings to quality assurance manager, vendors, buying team, diamond and jewelry consultants, as appropriate
- Responsible for security procedures of vaults and facility.
Education
Horology
Norwest School of Horology
Shoreline, WAGemology
Gemological Institute of America
Carlsbad, CA2020
Jewelry Fabrication
Danaca
Seattle, WA2019
Stone Setting
New Approach School For Jewelers
Franklin, TN2016
Graduate Gemologist - Gemology
Gemological Institute of America
Carlsbad, CA2014
Skills
- Competent to multi-task in high pressure situations and provide detailed and accurate work
- Exceptional attention to detail with strong organizational skills
- Proficiency in Microsoft Office
- Adaptable and flexible to business environment
- Ability to problem-solve independently and as a team
- Results oriented with a strong sense of ownership and accountability
Timeline
Jewelry Appraiser
Heritage Appraisers, Inc
09.2021 - Current
Jewelry Specialist
Ritani
06.2021 - Current
Lapidarist & Setter
Jamie Joseph
01.2018 - 05.2021
Head of Quality Assurance & Production Development
Christian Tse
01.2016 - 01.2018
Quality Assurance Inspector
Blue Nile
09.2014 - 05.2015
Horology
Norwest School of Horology
Gemology
Gemological Institute of America
Jewelry Fabrication
Danaca
Stone Setting
New Approach School For Jewelers
Graduate Gemologist - Gemology
Gemological Institute of America
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